Teams | Collaboration | Customer Service | Project Management

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7 Best Slack Apps for Customer Service Teams in 2024

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

Highlights from Simpplr's Internal Communications Virtual Summit 2024

Thousands of IC pros passionate about elevating employee communication and experience tuned into our first-ever Internal Communications Virtual Summit. And wow, we learned some incredible insights, innovative strategies and forward-thinking best practices from industry experts on topics ranging from harnessing AI for comms to research into the current state of internal communications and lots more in between.

Top 10 Strategies to Improve Employee Performance in a Company

Employees are not merely the people working in the organization, but employees are the organization. Assume your brand has a great product and even great marketing, but would you be able to meet the demands without any lending hand? Even if you make the sale, would you have people deliver it physically or virtually? Even if you provide it, would you have someone to follow up and take care of after-sale customer service?

The effective guide to project management in banking: Best practices and tools

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Top 10 Ways to Get More Insightful Ideas for Your Start-up Business

Are you ready for innovative strategies to help you brainstorm your next startup business? It can be frustrating coming up with ideas, so we compiled a list of the top 10 ways to get more insightful ideas for your startup business. These tips will help ensure your new venture has a competitive edge in the market – no matter what business you are planning!

80% of women think hybrid work has provided greater job opportunities

A groundbreaking Ensono poll has highlighted a significant change in the IT sector’s work culture. The poll shows how hybrid work models are creating more inclusive and fair opportunities for women. The poll, which involved 1,500 full-time female professionals from several countries, including India, reveals the significant impact that flexible work arrangements may have in the technology industry. Let’s examine the results and consider the implications for women in technology going forward.

Employee Burnout - the Meaning, Signs, and Ways to Prevent it

In this bustling work landscape, work-life balance has just stayed as a term rarely implemented. Managers and employees feel that giving everything to attain their goals is normal! If you are healthy and passionate enough to follow this, then continue, but what if the fatigue knocks in and we don’t respond to it? What if the employees want to respond to it, but the organizational culture is unable to acknowledge it?