It’s Tuesday morning, and your field service crew is gearing up for a packed day of client meetings across town. As they hustle out the door, tracking their time is the last thing on their minds. By week’s end, you find yourself sorting through scribbled notes and calendar appointments, trying to reconstruct billable hours. There has to be a better way! Sound familiar? You’re not alone.

Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.

As AI continues to make waves across industries, IT leaders must ensure that the vendors they choose to do business with have a responsible, ethical AI approach.

Are you feeling pulled in a million directions? Organizing day-to-day life is an absolute agony when you need to play many roles in your personal and professional space 24/7. Thanks to the task management tools for managing and automating our order of the day. In search of a task management app, you may hear about Todoist or a user of it as it is already beating the task management market. But there may be a better suit for your needs.

Pricing is a constant balancing act in the world of consulting. Charge too much, and you risk losing potential clients, charge too little, and devalue your expertise and skills. Unfortunately, for most consultants, hourly rates are the norm. You know — set an hourly rate, multiply that by the number of hours worked, and there’s your consulting fee. So, what’s the solution? Project-based consulting fees.

In the world of business, where communication moves quickly, virtual meetings have become essential. Even if a lot of businesses currently utilize AI to improve their video conferencing systems, the arrival of generative AI is going to change everything. This blog article discusses how virtual meetings are going to experience a radical change and how generative AI has the potential to completely transform the way we work together online.

If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

Managing time effectively is critical to success in today’s fast-paced business world. While DeskTime has been a popular choice for monitoring employee productivity and tracking time, various alternatives in 2024 offer unique and potentially more fitting solutions for different business needs. This article dives into the 15 best DeskTime alternatives, helping businesses make an informed decision for their time tracking and productivity analysis needs.

The trend for remote working is getting popular even after we have come a long way from the pandemic era. BBC study has indicated that 44% of employees prefer working from home and WFH team are seeking similar opportunities in the future as well. This depicts that the future of remote working is going nowhere. Now that organizations have identified the importance of remote working, handling the WFH team can be a core challenge when it comes to developing a high-performing team.