Teams | Collaboration | Customer Service | Project Management

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Employee Productivity Tracking Guide (Tips + Tools)

Looking for ways to track your employees’ productivity? Employee productivity tracking helps managers or business owners determine how they can improve their overall business productivity. Tracking employee productivity also helps them identify which employees are the most productive, and which employees need more support to increase their output. In this article, we’ll cover why you should consider tracking employee productivity and give you five handy tips to help you out.

How OW2 leveraged Rocket.Chat to build an entire virtual event in two weeks

The COVID-19 pandemic left conference organizers and event planners in a tough spot. Hosting a virtual conference seems to be the natural move for organizations that had to move away from face-to-face events in 2020. However, organizing online events might seem overwhelming for a few people.

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business operations, offices, and even customers look quite different. According to a recent McKinsey survey, over 75 percent of customers in the U.S. have tried something new when it comes to how they shop, the services they use, or how they communicate with companies. Many of these changes are likely to stick around long after the pandemic is over.

7 Customer Service Values that Add Value to your Company

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reaching impact on the growth of any company. If you get the culture right, customer service values will follow. In growing companies, support reps are riddled with steep targets to be on the right side of service metrics.

Team Management Software Benefits for Your Business

Are you planning to enhance the productivity of your business operations? Do you want to implement specific changes in your marketing activities? Well, if your answer is yes, don’t just introduce the changes straightaway. It will undoubtedly invite trouble, especially if it’s a significant change that could impact your way of doing business. Rather, you should try out Team Management Software. But, if you ask me why, here is the answer.