Teams | Collaboration | Customer Service | Project Management

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Next in EX: Enabling employee empowerment and voice (ebook excerpt)

This is the fourth part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Employees expect to be heard. To empower and engage them, organizations are turning to unified employee experience (EX) platforms that enable them to seamlessly solicit feedback, measure sentiment and elevate internal voices.

What is government software? 5 ways to choose the best one

In recent years, government software has increasingly enhanced efficiency, transparency, and citizen participation for governmental organizations. However, this indispensable tool also comes with vital concerns like security, compliance, interoperability, and scalability. Government data is critical, which necessitates robust security and compliance measures.

Get Agency Employees to ACTUALLY Track Their Time w/ Deb Andrews

How can you get your team to track their time, let alone do it accurately? That's a question that we've heard so many times from agency leaders, and it's one that many struggle to answer effectively. Deb Andrews, Owner of Marketri, a successful marketing agency with nearly 20 years in business, says it all comes down to 4 P's that help you explain the WHY of time-tracking to your team.

What is professional development? 5 types plus practical tips for team leaders

A lot is said about the disruptive potential of new technology like AI and remote working tools. As an organizational leader, this might have you focused on tech investments in 2024. That’s good. Keeping up with technology ensures your business can deliver what customers expect in terms of speed, service and scale. But there’s one thing you can’t afford to overlook in digital transformation: the importance of good people.

Localizing Your Digital Footprint: The Intersection Between Messaging Apps and Market Penetration

Did you know that 97% of people learn more about a local company online than they do by simply strolling around the neighborhood? So, if you want to connect with your customers, you need to find a way to cut through the digital noise and catch their attention. The good news is that you have one powerful advantage - your geographical location. You are physically closer to your possible customers, and you can use localization to bring them over the threshold.

Top 7 Strategies For Effective Communication In Retail Industry

Effective communication is essential for smooth operations, team cohesion, and customer satisfaction. The retail industry may face communication challenges due to its dynamic nature and diverse workforce. These challenges can include: However, implementing some or all of the strategies highlighted in this article will benefit communications between your employees and customers, your employees and their colleagues, and your employees and those in the head office.

Personalized Customer Experience Examples: Data-Driven Insights

In today’s competitive market, businesses are continuously seeking innovative ways to enhance customer engagement and satisfaction. By utilizing customer data, companies can create tailored experiences that resonate with their audience throughout the customer journey. This article will explore personalized customer experience examples and illustrate how businesses can leverage data-driven insights to enhance the customer experience.

What Are Teams Attendance Reports? Best Teams Attendance Report Software | Top 15 Picks

Are you tired of struggling with attendance issues at your workplace? This article will discuss the top 15 best teams attendance report software options for your small business. Team attendance report isn’t just another piece of software; it’s a game-changer for both employers and employees because they: Issues tackled by detailed team attendance reports are.

Azure DevOps Integration: Add a Help Desk to Your Software Development Tool

Azure DevOps enables teams to work efficiently together in software development. When combined with InvGate Service Desk, these collaboration capabilities go one step further. The InvGate Service Desk and Azure DevOps integration allows you to link your Azure DevOps Work Items – used to track features, requirements, code bugs, and project development issues – to InvGate Service Desk requests. Once it's set up, authorized users will be able to see the following information in the service desk request.