When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.

For many industries, office attendance and office occupancy aren’t the same thing; for example, due to the pandemic, many companies discovered that remote work can provide flexibility, increase employee satisfaction, improve work-life balance, and boost workers’ well-being (among other benefits).

OKRs stand for objectives and key results, a goal-setting framework that can help your team set and track measurable goals. Originally pioneered by John Doerr, this framework pairs the company-level objectives you want to achieve with the key results you’ll use to measure progress—so your goals are tied to your team’s day-to-day work. In this article, we explain how the OKR process works and share examples to get you started setting OKRs for your company, team, or personal life.

We’re in the project economy—where a large part of our work revolves around innovating a new product or service. Even if you’re not a project manager, you might have embraced the responsibilities of one to manage a project at some point and would have utilized project planning. The art of project planning requires strategic thinking about how to achieve a desired goal.

Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling professional tips and best practices that have been highlighted by industry leaders throughout the episodes of the Ticket Volume podcast.

A recent poll conducted by Apna.co offers valuable insights into the reasons behind the decision of many professionals to stay with a single firm for extended periods of time, in a time when career transfers are common. With the evaluation season quickly approaching, this poll sought to unravel the expectations and objectives of today’s workforce by gathering opinions from 10,000 professionals in a variety of sectors.

Serving as a link between the hiring process and complete integration into the organization, onboarding is an essential stage in the employee lifecycle. Productivity, work happiness, and employee retention can all be strongly impacted by a well-organized onboarding process. Onboarding strategies need to change with businesses, and they can benefit from ongoing innovation and improvement.