Teams | Collaboration | Customer Service | Project Management

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3 Primary Differences Between CRM Tools and Workflow Management Software

When companies think of tools for managing customer relationships and internal operations, CRM (Customer Relationship Management) software is often one of the first to come to mind. CRMs are powerful tools for tracking leads, managing sales pipelines, and ensuring smooth customer acquisition. However, once a customer is closed and the focus shifts to delivering services, companies often realize that CRMs alone are insufficient. This is where workflow management software becomes essential.

Why Sales Enablement Is a Super-Powered Shared Services Group in Companies

Organizations are constantly seeking ways to improve efficiency, drive revenue growth, and foster collaboration across departments. Sales enablement has emerged as one of the most crucial shared services groups within companies, bridging the gap between sales, marketing, and product management to ensure teams work seamlessly toward common goals.

How to Increase Efficiency in Education Support Through Software

The changing educational environment is causing disruption. Schools and universities face increasing demands to provide high-quality support for their teachers, faculty, and leadership. Managing communication, ensuring operational efficiency, and tracking performance across departments are crucial for delivering an exceptional educational experience. However, without a centralized system, these goals are often met with inefficiencies, communication gaps, and missed opportunities for improvement.

Your go-to guide to agile workflows: What they are, how they work, and how to get your team on board

If your business is anything like the 300 or 400 million other businesses operating globally today, you probably face challenges like tight deadlines and the constant need for actionable feedback. Without a flexible system, these pressures can lead to missed opportunities and inefficient processes. This is where an agile workflow comes in, to help your team stay on top of every project and hit deadlines by breaking up big tasks into small ones.

Employee Onboarding in Remote Teams: Digital Training Solutions

Today's digital environment makes remote work an integral component of many companies' strategies and policies. The COVID-19 pandemic and its consequent global shift toward remote workforces have highlighted that traditional employee onboarding practices, such as face-to-face interactions or physical materials, no longer hold relevance for modern employers.

Secure Communication for the Armed Forces: Chat, Meet, Call, Collaborate

In the ever-evolving world of technology, secure communication is a cornerstone for the armed forces. Why is it so important? Imagine trying to coordinate a mission without the fear of intercepted messages or unsecured channels. That's where secure communication tools come into play. These tools ensure that military personnel can chat, meet, call, and collaborate without a hitch.

New in HEY! Power Through New

Power Through New is an easy way to power through your unread messages without interrupting your flow. At the top of the New For You section of your Imbox, click Power Through New. All unread emails are displayed one on top of another. Use the buttons to the right of each message to take action. Reply Now, Reply Later, Set Aside, Bubble Up, or mark a message Seen — all without leaving the page.