Over the years, shared service management has, out of necessity, taken center stage in organizations needing help to be lean, cost-effective, and generally efficient in their operations. Shared services involve centralizing support functions such as human resources, IT, finance, and administration into one unit serving multiple parts within an organization. This helps reduce redundancy, enhance quality, and achieve economies of scale.

185 The first thing that strikes someone’s mind when listening to the implementation of employee monitoring software is “Is this legal? What about employee privacy? Well to answer that you need to know the laws first. All employee monitoring software needs to follow employee monitoring laws to track your computers. If some tools don’t comply with the laws, the companies using them can face serious consequences, including fines and other punishments from the government.

Accounting firms are facing new data security challenges from platforms like ChatGPT, Google Gemini, and Microsoft Copilot. Some knowledge workers are sharing client data with public GenAI platforms despite firm instruction. They use these platforms for a wide range of tasks such as accounting research, reviewing workpapers, client communications, and more. Firms need to identify how to incorporate AI into their tech stack safely and securely.

In the contemporary digital landscape, information reigns supreme. The ability to extract, analyze, and utilize data effectively can significantly propel a business forward. Web scraping, a method of collecting data from websites, has emerged as a vital tool for companies seeking to harness the vast expanse of online information. This article delves into what web scraping is and explores the myriad ways companies can leverage this technique to gain a competitive edge.

Learn how Insightful's tools can transform your leadership approach, reduce micromanagement, improve workforce productivity, and improve team retention.

How do you ensure that internal communications feel authentic and that leadership comms build trust? And what role can artificial intelligence play in helping you meet these goals? Get answers to these burning questions in our latest podcast, featuring internal communications pioneer Aniisu K. Verghese.

With over half of customers still favoring phone conversations for support, the complexity and demands on call centers have significantly increased . In response, businesses are investing in tools that streamline scheduling, enhance customer engagement, and improve agent compliance. However, efficiently managing your call center operation depends on deploying the right workforce management software. However, choosing the right solution can be difficult.

Organizational leaders and business owners concerned about cybersecurity and productivity are facing a dilemma right now, asking themselves, “How can we build trust with our employees when we need to use employee monitoring tools?” After all, employee monitoring seems antithetical to building employer-employee trust, particularly when you consider that, according to a recent PwC survey, the lack of trust between executives and workers is only growing.