Teams | Collaboration | Customer Service | Project Management

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The 38 must-have ecommerce tools to prepare for growth in 2021

Ordering. Shipping. Marketing. Customer service. Team communication. No matter what size ecommerce business you have, there are dozens of tasks and different factors to consider on a daily basis - and hundreds of ecommerce tools promising to help. Comparing all the possible tools at your disposal can be confusing and time-consuming. To make your job a little easier, we sorted through the top ecommerce tools and put together a list of the 38 best options.

5 Reasons Every Company Needs to Be Ready for a Compliance Audit in 2021

In many ways, 2020 was a year of reckoning for data privacy on the internet. After more than a decade of enthusiastically embracing a “freemium” model in which consumers traded copious amounts of personal data for access to digital platforms, many are adopting a rapid about-face. Now, privacy is essential, and stakeholders are taking notice. To date, it’s clear that many companies see this as an obstacle, not an opportunity.

StartingPoint - 2020 - Testimonial - Tonya McKenzie, Managing Principal of Sand and Shores

Tonya McKenzie shares her testimonial of utilizing StartingPoint to create efficiency within her business to drive higher customer satisfaction and a better customer experience through improved communication.

Exoprise 2020 Year in Review

2020 is behind us. But we are still reeling under its effects. The disruption at work due to Covid left companies to rethink their IT strategy and focus on digital experience monitoring for their vast remote workforce. However, in these unprecedented times, Exoprise successfully managed to deliver the best monitoring outcomes to its global customers.

Rethinking team documentation with Confluence and Miro

Staying on the same page with a remote team is no easy task, which is why the team document is a remote work lifeline. Documentation can both act as an artifact — a final presentation to share with others — and serve as a living workspace — where we draft our thoughts and collaborate with our team online.

How Zendesk's UX team keeps innovation moving on a global scale with Miro

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. Their platform gives customer service agents the tools they need to rapidly and efficiently serve on the front-line of their brand’s customer experience.

The 4 Cornerstones of M-Files Intelligent Information Management in 2021

2020 was a year of unprecedented challenge for the whole world — when what we thought of as normal did not exist anymore. Everyone had to adjust to new ways of working and a business community that was suddenly closing its doors after a long period of increasing global movement. In M-Files, we face the same challenge of suddenly moving to home offices across the globe. For us, it was quite straightforward though, as M-Files is designed to enable remote work from anywhere.

How real-time chat helped financial institutions respond to COVID-19

The first few weeks of COVID-19 lockdowns were chaotic for organizations in every industry. As financial institutions adapted and responded to the COVID-19 outbreak, many security leaders turned to FS-ISAC’s Connect app, the real-time chat feature powered by Mattermost, to connect with other teams and collaborate on response plans.

How Centralized Communication Benefits Your Team

How many projects do you have on your plate right now? We live in a world where, at any given moment, we could be working on five things at once: team projects, matrixed projects, individual projects, and more. When you’re trying to keep all of the balls in the air, what’s a straightforward simple thing that can minimize stress and have a positive impact? Centralized communication.

Why Metadata is as Valuable as the Data Itself: The Information Innovation Podcast

What is metadata? Metadata is what enables you to find Spotify songs and Netflix movies. It is just as useful in enterprise document management for tagging files and documents so that they can be found later. In this podcast, Treve Clayton of New Zealand based Docsmart helps give perspective on why metadata is just as important as the data itself.