Teams | Collaboration | Customer Service | Project Management

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wanywhere

Impact of Data Breaches in the Healthcare Industry - Effective Strategies to Mitigate Threats

Jun 20, 2024 By wAnywhere In wAnywhere
Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.
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time doctor

11 awesome call center software for small business needs

Jun 20, 2024 By Time Doctor In Time Doctor
As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.
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teramind

The Top 8 Call Center Agent Monitoring Software in 2024

Jun 20, 2024 By Taran Soodan In Teramind
Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?
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insightful

Optimize Time Management: Leverage Psychological Readiness with FVP and Insightful

Jun 19, 2024 By Kendra Gaffin In Insightful
Ever felt like your team's to-do list is a straitjacket? Break free with the Final Version Perfected (FVP) technique, a fresh approach to productivity crafted by experts. Learn how integrating Insightful’a remote working time tracking can transform daunting task lists into engaging, dynamic activities that boost productivity and job satisfaction.
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TrackingTime

Take Control of Your Time with Time Boxing

Jun 19, 2024 By TrackingTime In TrackingTime
A staggering 40% of workers admit to feeling overwhelmed by their workload according to a recent study by Atlassian. If this sounds familiar, you’re not alone. But what if there was a time management technique that could not only boost your productivity but also free up valuable time for the things you enjoy? Enter time boxing, a powerful method that empowers you to take control of your schedule and achieve your goals.
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wire

Stand Against Chat Control: Protecting Privacy and Data Security in the EU

Jun 19, 2024 By Benjamin Schilz In Wire
As a company committed to ensuring secure and private communications, Wire vehemently opposes the EU Commission's legislative proposal known as "Chat Control." This proposal threatens to establish an unprecedented mass-surveillance apparatus in the European Union, undermining the very foundations of privacy and data security.
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miro

Design effective Generative AI solutions with Cloudflare architecture templates in Miro

Jun 19, 2024 By Stephanie Dilley In Miro
If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.
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5 Simple Steps to Automate Your Knowledge Management Process

Jun 19, 2024 By InvGate In InvGate
A Knowledge Management process systematically gathers, organizes, shares, and analyzes an organization's knowledge regarding resources, documents, and people skills. It's designed to help the organization manage its knowledge base or other knowledge assets effectively, ensuring that information is current, accessible, and utilized optimally. Implementing a well-defined Knowledge Management process flow simplifies daily tasks and fortifies the foundation of your business in several key areas.
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OneDesk - Full Overview Demo 2024

Jun 19, 2024 By OneDesk In OneDesk
Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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