Teams | Collaboration | Customer Service | Project Management

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7 Healthy Habits and Their Impact on Work Productivity

Workplace productivity necessitates dedication, commitment, focus, and effort; but to be your best at work, you must also live a healthy lifestyle. Ignoring basic healthy habits may lead to feeling exhausted, inattentive, and more prone to sickness which may lead to toxic productivity. Whether you work from the office or home, a healthy lifestyle can have a substantial positive influence on your performance and productivity.

4 Strengths of Shared Services Organizations for Remote Companies

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

10 Ways Agency Experts Improve Project Profitability

Project profitability is crucial for agency growth and stability. Stronger profit margins mean leadership can invest more money into the business. And continue to scale at a sustainable rate. Even if you understand the importance of project profits, being tasked to find concrete ways to actually improve them can feel stressful. But no worries—we talked to agency experts to learn how they’ve boosted their project profits. Use their advice to help increase your own.

Exploring Unconventional Sources for Business Advance Loans

Unconventional sources for business advance loans refer to non-traditional or alternative financial channels providing capital to businesses. These sources stand apart from traditional banks and credit unions, offering unique lending options such as peer-to-peer platforms, invoice financing services, and crowdfunding. The evolution of these sources is reshaping how businesses approach funding, highlighting the importance of understanding and leveraging these alternatives.

Are your remote workers overemployed? Here are the red flags

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Call Center Management: Benefits and Strategies Explained

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.

How do I create a report containing all the tickets created in the last 30 days?

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

10 Best Communication Tools (with Pros and Cons)

Your roles and responsibilities are clear when you are a team of two at work. Team communication is pretty effective too. All you need to do is poke your teammate with an elbow. “What’s up, pal?” Syncing up with a team gets far more complicated as the company grows. Group communication gets messy and hard to control—you chat on Facebook, Skype, and maybe sometimes on WhatsApp.