Teams | Collaboration | Customer Service | Project Management

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Vivantio

ITSM Framework: A Service Management System

Aug 1, 2024 By Vivantio In Vivantio
An IT Service Management (ITSM) framework is essential for ensuring your IT services operate efficiently. It helps align IT services with business goals, enhances overall performance, and improves the customer experience by providing reliable and responsive support. Using a strong service management system helps your IT match your business goals. It also makes your operations more efficient and flexible.
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teramind

Workforce Management for Call Centers in 2024

Aug 1, 2024 By Teramind In Teramind
Running a call center efficiently requires focusing on a lot of areas at the same time. But, how can center managers do that? Well, a good starting point is having the right workforce management (WFM) system for your call center. For example, WFM helps you predict how many calls you’ll get to ensure you have enough agents with the right skills. It focuses on keeping agents happy and your customers satisfied, all at the same time.
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scoro

Revenue Forecasting: A Guide for Professional Services

Aug 1, 2024 By Rachel Bicha In Scoro
Accurate revenue forecasts are critical for sustained business growth and profitability. Without them, you’ll find yourself guessing about your financial needs. Which leads to misguided sales targets, less profitable project pipelines, and overworked or underutilized employees. Stop the guesswork and learn how to use revenue forecasts to make data-driven business decisions. This way, you can support the company’s financial health. And your team’s ability to do their jobs well.
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monitask

Why Is Human Resource Management Important?

Aug 1, 2024 By Junun Saleh In Monitask
Human Resource Management (HRM) is a critical function within organizations, responsible for managing the most valuable asset: people. It encompasses a wide range of activities, including recruitment, training, performance management, and employee relations. In this article, we will explore why HRM is essential for organizational success and delve into its various components and benefits.
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teramind

Workload Distribution Demystified: A How-to Guide

Aug 1, 2024 By Teramind In Teramind
A team member with no tasks on their plate might scream “overstaffed project.” However, it might otherwise mean other team members are dealing with a heavy workload. And this is what you don’t want to see when managing workloads—an unbalanced workload distribution. Uneven workloads are unfair and financially ineffective.
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rocket.chat

7 critical challenges to civic engagement and how to deal with them

Aug 1, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ Citizen engagement helps sustain the well-being of the communities we inhabit, facilitating direct dialogues, and co-creating solutions for better governance. A report by the American Psychological Association indicates that: Engaged citizens are more likely to contribute to the overall quality of life, including factors like public health and education. Yet, many argue that civic engagement is waning in this day and age. Young adults are becoming less involved in the decision-making process.
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Actionable Alarms Dashboard

Aug 1, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we will walk you through building an Actionable Alarms dashboard. This dashboard provides users with the visibility they need into the status of their SaaS solutions as well as how their end-user devices are performing. Dashboards allow combining both CloudReady and Service Watch data into a single pane of glass for visibility. Utilizing the Alarm widgets, users can quickly identify what issues need to be investigated while quickly being able to access the affected resources for review.
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teramind

Maximizing Efficiency: A Guide to Workflow Optimization

Aug 1, 2024 By Teramind In Teramind
Think of a process that’s been taking too long to complete, costing too much to execute, or, even worse, constantly failing to deliver higher-quality work. Maybe that’s sales outreach in a retail company, proposal writing in a marketing agency, customer onboarding in a tech startup, procurement in a manufacturing firm, invoicing in a service industry, employee onboarding in a corporate setting, or accounts payable in a financial institution.
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