Teams | Collaboration | Customer Service | Project Management

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Mastering Atlassian Tools for Maximum Productivity

In today’s fast-paced business environment, efficiency and productivity are key to staying competitive. One of the best ways to achieve this is by mastering the tools your teams use daily. Atlassian tools, such as Jira, Confluence, and Bitbucket, are powerful platforms that can significantly enhance your workflow when used correctly. However, integrating these tools and managing them efficiently requires more than just basic knowledge – it requires mastery.

Top Atlassian Technical Skills to Look Out for in 2025

As organisations continue to leverage the powerful Atlassian stack and its suite of enterprise-grade collaboration and project management tools, the demand for skilled Atlassian experts grows. Entrusting such a wide array of tools to an in-house function is by no means impossible, but the only way to harness these tools’ true power and realise their benefits to the fullest is to find skilled Atlassian professionals.

Workforce Planning Analytics: A Comprehensive Guide

Your business needs the right combination of talent and skills to meet performance goals. Workforce planning is essential for predicting staffing needs and ensuring your team has the necessary talent and resources. This process pinpoints skill gaps, anticipates employee turnover, and identifies plans of action. For experienced HR leaders, getting the balance right isn’t guesswork. Instead, modern workforce management requires data-driven decision-making.

The 16 best employee engagement software

Looking for the best employee engagement software? The past decade has seen a rapid surge in the number of startups and new businesses. While this growth undoubtedly leads to a higher employment rate, it can also cause a serious problem – a high employee turnover rate. Now that employees have so many options to choose from, the companies’ pressure is to provide an excellent work culture and environment to retain their best talent.

Predictive HR Analytics: Boosting Employee Productivity

HR analytics, particularly predictive HR analytics, is a powerful tool that leverages data and machine learning algorithms to understand employee productivity, work patterns, and behaviors. Your organization’s greatest asset is its workforce. Productive employees are foundational to efficient operations. A 2020 Gallup report found that engaged employees lead to a 21% increase in business profits. However, more recent studies show that just 23% of employees report being engaged at work.

Revolutionizing the Way Customer Support Teams Use Jira

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

Enhance Your Product Portfolio Management with the Craft.io Progress Dashboard

In our post announcing the Craft.io progress dashboard, we pointed out that this new tool makes it easy for product managers to visually analyze their progress on virtually any product-related metrics and categories: quarters, sprints, products, teams, objectives, etc. Users can also filter this data in any way they choose for even deeper insights – for example, to review how consistently a specific team has completed its tasks on time over several quarters.