Teams | Collaboration | Customer Service | Project Management

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monitask

Maximizing Employee Integration: Key Questions for Effective Onboarding Surveys

Jun 5, 2024 By Thomas Simon In Monitask
Onboarding surveys are essential tools that help organizations measure the effectiveness of their onboarding programs. By systematically gathering feedback from new hires, these surveys provide critical insights into the initial experiences and perceptions of employees. This feedback is crucial for refining onboarding strategies and ensuring that new employees feel valued and integrated from day one.
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troop messenger

How to Improve Remote Team Collaboration with Communication Tools

Jun 5, 2024 By Archana Dasa In Troop Messenger
In the era of remote work, fostering seamless collaboration within distributed teams has become both a necessity and a challenge. Communication tools are at the forefront of enabling this shift, bridging geographical gaps and ensuring that team members remain connected, productive, and engaged.
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A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast

Jun 5, 2024 By Zendesk In Zendesk
On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.
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teramind

The Top 10 Call Center Quality Assurance Software

Jun 5, 2024 By Taran Soodan In Teramind
It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity and performance, improving customer satisfaction and operational efficiency.
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miro

Database modeling made simple with new ER diagram templates in Miro

Jun 5, 2024 By Stephanie Dilley In Miro
You might already know that Miro is an intuitive workspace where you and your team can collaborate on work from end to end — from brainstorming and designing to iterating and delivery. But did you know you can also use Miro to build ERD diagrams? In this post, we’ll explore several ready-made ERD templates in Miro that will kickstart your database design process, facilitate effective communication, and ensure data consistency across your organization.
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What you need to know about Zendesk's AI-powered workforce engagement management tools

Jun 5, 2024 By Zendesk In Zendesk
Here's what you need to know about Zendesk's workforce engagement management tools. Powered by AI, Zendesk WEM can improve your customer support operations from end to end. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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time doctor

How to use Zoom: a step-by-step guide

Jun 5, 2024 By Time Doctor In Time Doctor
Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.
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craft

Achieving Cross-Team Alignment: Best Practices for Synchronizing OKRs

Jun 5, 2024 By craft.io Team In Craft
One of the most valuable attributes of the Objectives and Key Results prioritization framework – and why we’re so thrilled that we’ve incorporated OKRs into the Craft.io platform – is how effectively it can help you bring together different departments across your company to work productively toward shared big-picture goals. Most of the other prioritization frameworks you’ve heard of – weighted scoring, the MoSCoW method, RICE, etc.
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Salesforce Integration for Miro: 2 Way Data Sync

Jun 5, 2024 By Miro In Miro
The Salesforce integration for Miro integrates a real time, 2 way data sync between Salesforce and Miro. This video will show you how to import Salesforce opportunities, accounts, and contacts directly from your Salesforce instance. Once you’ve imported your Salesforce Objects within Miro, you can then edit, update, and collaborate on Salesforce Objects directly in Miro without leaving your Miro board. All updates you make in Miro will be updated in Salesforce in real time. At the end of the video, you will learn a bit more about enhancements which will be made to the app in the future, such as more filtering capabilities.
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