Teams | Collaboration | Customer Service | Project Management

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15 Free Gantt Chart Templates in Docs, Word, Excel & More

Project managers often find themselves knee-deep in complex projects—juggling multiple tasks, people, and expectations at once. A detailed Gantt chart template is a great way to bring order and structure to your project management efforts. Here are 15 free Gantt Chart templates to get you started.

Top 9 Meeting Notes Templates to Never Miss Anything Again!

Meetings are an integral part of any business. No matter what position you’re in, you will inevitably have to attend meetings and even make notes. As such, if you’re someone who’s designated to maintain minutes of meetings, then you need a meeting notes template to make your job easier. Starting from scratch every time is inefficient and a waste of time. Using a template allows you to keep things consistent and ensure you cover all important points while saving time and effort.

Introducing Fixed fee budgets: Perfect for project-based work on a set fee

As the saying goes, the best things come in threes. Turns out Teamwork.com couldn't agree more and we’re thrilled to now offer three different budget types: Time and materials, Retainer … and Fixed fee! Perfect for teams that complete project-based work on a set-fee, our new Fixed fee budget offers financial stability, profit margin tracking, and revenue transparency.

A Guide to Employee Computer Monitoring Software

Whenever we hear “Employee Computer Monitoring Software,” we associate it with surveillance and oversight. However, it should be treated as merely a data collection that helps businesses perform better. Its job is to give insight into when employees are taking breaks and how they are performing a specific task. The gathered data can help the organization improve workforce performance. Therefore, organizations can use this data to improve their overall workflow.

Webinar: Build vs Buy AI Co-pilot: Optimizing Employee Support

Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.

Fiedler's Contingency Theory: Why leadership isn't uniform

Fiedler’s Contingency Theory states that, for a leader to be effective, their leadership style must fit the situation. Using this model, you’ll identify your own leadership style, assess the situation that requires leadership, and determine whether you’re the right leader. In this piece, we further break down the theory, teach you how to apply it to become a better leader, and provide examples of the theory in action.

Streamlining Your Team's Growth: How to Automate the Employee Onboarding Process

Employee onboarding is the process through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members. The importance of a well-structured onboarding process cannot be overstated, as it directly influences employee retention, engagement, and productivity.

Competitive pay: What it is and why it matters

In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This brings up the topic of competitive compensation, a phrase that is frequently used but not always understood completely.

Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.