Teams | Collaboration | Customer Service | Project Management

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Navigating your identity and finding your lane with Yemi Penn | Experts Unleashed | Atlassian

Yemi Penn is a fearless businesswoman, thought leader, and rebel. An Engineer by profession and an entrepreneur by passion, Yemi fuses analytical thinking with creativity to create magic. Transformation is the theme across Yemi’s contributions, whether it’s opening an F45 gym in London or a café in Sydney’s South-West Suburbs, authoring a book, managing complex projects such as Crossrail and Sydney Metro, or even producing impactful documentaries on healing collective trauma.

How to measure employee accountability (a guide)

Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization could be struggling with poor accountability. So how do you diagnose and fix these problems? By measuring employee accountability. In this article, we’ll define employee accountability and highlight how you can measure it.

What's New: What we launched in September 2024

Another month, another round of updates that will help you and your team work faster and smarter in Miro. And in this update, you will notice a big focus on innovation. Staying ahead, or even sometimes afloat, of your daily tasks and strategic work can take a lot of effort, causing that much needed innovation and collaboration to fall victim to a tiresome and complicated workflow. This is where our latest round of updates come into play!

How to Start a Career in Project Management: A Guide

Starting a career in the project management field can be rewarding, especially given the high demand for skilled professionals in this sector. To begin, focus on developing essential project management skills such as risk management, budgeting, and team oversight. Gaining these skills can set the foundation for a successful career. Pursuing certification can also significantly enhance your qualifications.

Enhancing Customer Retention with Proactive Support in SaaS

Customer retention is the lifeblood of any successful Software as a Service (SaaS) business. In an ultra-competitive market, simply meeting customers’ needs is no longer enough; SaaS companies must anticipate problems before they arise and proactively offer solutions. This dynamic strategy is essential to retaining customers and reducing churn. If you can, mitigating issues before they escalate is a golden ticket to customer satisfaction and loyalty.

The 10 Best User Activity Monitoring Tools in 2024

With so many devices and applications used by employees at work, it’s tough for companies to maintain visibility and control over network activities. User activity monitoring (UAM) software has emerged as a critical tool, empowering businesses to safeguard against data breaches, insider threats, and low productivity.

ITIL Change Management Best Practices: Key Tips

Did you know companies with good change management do 6 times better? (WorldMetrics) (Prosci) This statistic highlights the critical role that ITIL change management best practices play in driving business success. A structured change management process not only helps in reducing risks and improving services but also enhances overall service management implementation, making transitions smoother and more effective.

How to create an employee monitoring policy (guidelines)

Interested in setting up an employee monitoring policy? An effective employee monitoring policy helps you keep track of your employees’ activity and boost workplace productivity while clearly addressing any privacy concerns. In this article, we’ll explain why you, as an employer, should consider an employee monitoring policy for your workplace, as well as what’s typically included in one of these policies.

October 2024 Version Update: Portfolio-Level Bookings & Bank Payments with Stripe

Earlier this year, we introduced the concept of bookings into Scoro, making it possible to do high-level resource planning in the project view. Now, we’re taking it a step further with the new Bookings module, making it easier to manage bookings across your entire portfolio. Let’s explore this and other updates for the month!