Teams | Collaboration | Customer Service | Project Management

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Workflow: How to send satisfaction surveys when tickets get solved

Sep 4, 2024 By Zendesk In Zendesk
Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

Sep 4, 2024 By Zendesk In Zendesk
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
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time doctor

5 key steps for correcting non-compliance

Sep 4, 2024 By Time Doctor In Time Doctor
In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.
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monitask

Monitask vs. actiTIME: A Comprehensive Comparison of Time Tracking Tools

Sep 4, 2024 By Junun Saleh In Monitask
Time tracking tools have become essential for businesses aiming to optimize productivity and manage work hours efficiently. Two popular options in this space are Monitask and actiTIME. While both offer robust features for tracking employee time and managing tasks, they cater to slightly different needs and preferences.
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miro

Build a culture of experimentation to embrace AI's full potential

Sep 4, 2024 By Rory Keddie In Miro
Mainstream AI has arrived, and with it all the questions about what this means for our jobs and our businesses. Which tasks are best handled by humans, which do we want to hand over to AI, and which are most effective through some kind of human-AI collaboration? Will leaders need to up-skill entire workforces? And will all this make work better? It’s easy to feel overwhelmed by the pace of change. But, equally, now is not the time to take a back seat to wait and see what happens.
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insightful

16 Essential Time Management Techniques to Keep Your Teams Focused

Sep 4, 2024 By Dora Ordanić In Insightful
Explore 16 time management techniques designed for today's busy teams. From the Pomodoro Technique to the 4D System, find ways to enhance focus and output. Learn how Insightful's platform aids in applying these methods for better results.
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Why Control is for Amateurs with Rachel Happe, Founder of Engaged Organizations

Sep 4, 2024 By Simpplr In Simpplr
This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.
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exoprise

What Customers Love About Exoprise

Sep 3, 2024 By Brad Saville In Exoprise
At Exoprise, we always listen to customers' input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we'll be sharing the top five favorites that have been brought to our attention in recent conversations. These features, some well-known and widely used, to some more powerful yet lesser-known functionalities. Whether you're new to Exoprise or a seasoned user, you may discover something new and valuable.
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