Teams | Collaboration | Customer Service | Project Management

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What is Jira Work Management? How is it Different from Jira Software?

As more organisations recognise the benefits of using the full Atlassian stack, many are faced with plenty of choices as far as project management is concerned. Atlassian’s Jira suite offers two reputable, scalable and powerful options: Jira Software and Jira Work Management. Teams across all industries and sizes have widely adopted these two tools, notable for their ability to track and manage workloads effectively.

The Impact of Surprise and Delight Programs in Business

In the current business world, which is filled with competition, companies always look for new methods to be unique and make long-lasting relationships with their clients and customers. One tactic that's been getting a lot of attention lately is surprise and delight programs. These kinds of initiatives create unforgettable experiences by giving customers unexpected rewards, presents, or even experiences.

Understanding Multi-Level SLA Essentials

Multi-level SLAs are key in service level management. As businesses aim for top performance, knowing how to use this agreement is vital. A strong service-level agreement sets clear expectations, making sure service performance meets customer needs. But why just one level? Multi-level SLAs offer more, giving customers experiences that boost satisfaction and loyalty. Picture a partnership where every service level is set, tracked, and checked. That’s what multi-level SLA strategies offer.

What's New: What we launched in August 2024

In our fast-paced work environment, finding ways to streamline processes and enhance collaboration is essential. That’s why we’ve been focusing on product and service innovations that make your experience with Miro even better. From action shortcuts in the Estimations app to Intelligent Templates for planning sessions, these updates help you and your team work smarter, not harder.

Top 7 Strategies for Effective Team Leadership Management

Organizational success hinges on effective team leadership management. To achieve common goals, leaders must inspire and guide their teams while balancing organizational needs with those of individual members. Achieving this requires clear communication, efficient resource management, and adaptability to evolving circumstances. Applying proven leadership strategies can enhance performance and foster a positive work environment for the team.

Freia Muehlenbein: How to pitch to WIN

Winning pitches is tough. Ghosting has become a common challenge, and even when you win, clients may be commissioning smaller pieces of the project rather than the full program. But that’s only part of the struggle - crafting pitch decks takes a lot of time and energy. Surely there’s a better way than packing slides with your best creative ideas. In this episode we tackle these challenges and introduce a strategic approach to pitching. The focus shifts from pitching tactics to showcasing value and ROI.

Advantages Of Nearshore Agile Development: Why Companies Are Choosing This Approach

Agile methods are a set of project management practices. These practices arise from a flexible approach that provides the structure and principles of management. But before starting to transform project management in an organization, it is necessary to fully understand the advantages and disadvantages of Agile methods. Nearshore consists of outsourcing the company's activities to service providers located in geographically close countries and in the same time zone.

How to give effective feedback that builds team culture

A culture based on trust and continuous improvement using effective feedback is integral to the operations of The Southern California Cricket Association Youth cricket club. Hear from Coach Mumtaz Yusuf and his players, see them in action, and find out why they place such a high value on creating a culture of feedback to succeed.

Personalizing SaaS Customer Support with AI

As artificial intelligence continues to change the landscape of the digital world, every industry is impacted differently. Software companies face a unique challenge in managing ever-evolving feature updates and complex technology. With AI, service can be simplified and support can be streamlined. At TeamSupport, we know the value of scalable support solutions. Our AI elevates our robust platform and all it has to offer, while maximizing the digital transformation industry-wide.