Teams | Collaboration | Customer Service | Project Management

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InvGate

Implicit Knowledge: How To Recognize and Capture It

Aug 21, 2024 By Natalí Valle In InvGate
In Service Management, there's a vast amount of knowledge at play—some of it is documented and formalized, and some of it is not. Implicit knowledge may not be as straightforward to manage as explicit knowledge, which is easy to capture and share through manuals or databases. What happens with this knowledge that isn’t so easily put into words?
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Leapmax

What is Workforce Productivity and How can it be Improved?

Aug 21, 2024 By Leapmax In Leapmax
Workforce productivity is the height of success for any organization. It refers to the efficiency of employees performing their tasks to generate desired outputs within a specific timeframe. The higher the productivity, the more work is completed, improving organizational performance and profitability.
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miro

The importance of native data security

Aug 21, 2024 By Kat Boogaard In Miro
Whether it’s customer data, new product ideas, or financial stats, your team’s collaborative spaces contain a lot of information. This is useful for exchanging insights and sharing knowledge with your colleagues — but it can also pose a major threat if it gets into the wrong hands. According to a recent survey, cyber events (like data leaks and breaches) are the top concern among organizations worldwide, outranking business interruptions and natural catastrophes.
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Part 3 - Setup a developer experience platform using Compass: Assigning Ownership

Aug 21, 2024 By Atlassian In Atlassian
Compass is a powerful developer experience platform that sets teams up for success in the modern and dynamic world of software development. Compass facilitates a great developer experience by reducing cognitive load and promoting a healthy engineering culture, enabling software developers to do their best work. This video series provides a step-by-step guide on how to setup your developer experience platform, taking the shortest path to unlock the potential of your software delivery team.
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Vivantio

Mastering Help Desk Management: Your Guide to Ticket Management

Aug 21, 2024 By Vivantio Press In Vivantio
Help desk management plays a pivotal role in delivering exceptional customer support and driving business success. Whether you’re managing a small support team or overseeing a large-scale operation, mastering the art of help desk management is essential to achieving seamless ticket resolution, optimizing workflows, and enhancing customer satisfaction.
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element

Element secures ISO/IEC 27001:2022 certification

Aug 21, 2024 By Denise Almeida In Element
We are delighted to announce that Element, including all of its subsidiaries, has successfully obtained ISO/IEC 27001:2022 certification, issued by Prescient Security LLC. This certification was achieved on our first attempt, and in a very short period of time, which is a testament to our commitment to the security of our products and operations. Security is always at the forefront of everything we do at Element.
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miro

How Miro's innovation workspace accelerates AWS cloud transformation

Aug 21, 2024 By Bethany Newlove In Miro
Join the AWS Well-Architected team and Miro, creators of the leading innovation workspace for AWS cloud architects, on September 10th for our webinar: “Accelerate Your AWS Well-Architected Reviews and Mitigate Risks with Miro” See how you can run more collaborative architecture reviews and drive project efficiency. Register now!
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New Release | Comprehensive CSV Import of Work Items

Aug 21, 2024 By Craft In Craft
In our latest release, Craft.io introduces a powerful new feature—Comprehensive CSV Import of Work Items. This update enhances the way you onboard new workspaces by significantly improving our CSV import mechanism. Key Features: We hope you enjoy Craft.io’s latest features! Jump into Craft.io and try them out for yourself.
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