Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best suits their needs.
Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as smooth as in-office work. While it has certainly made work life easier for both employees and managers alike, from a cybersecurity standpoint, having a single integrated interface with all the data from the organization in one place leaves the company vulnerable.
