Teams | Collaboration | Customer Service | Project Management

Connect @shopify data to Industry Agents for eCommerce | Zendesk

Sep 30, 2026 By Zendesk In Zendesk
See how Zendesk Specialized Agents connect @shopify data to commerce workflows and help retailers create more personalized customer experiences. In this demo, Industry Agents handle exchanges, refunds, and order changes out of the box with Shopify. Connect your Shopify shop, make that data available to the agent in one governed workflow, and give customers faster, more helpful support.
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Connect Stripe data to Industry Agents for eCommerce | Zendesk

Sep 25, 2026 By Zendesk In Zendesk
See how Zendesk Specialized Agents connect to Stripe to help answer billing questions and resolve issues without switching systems. In this demo, we use Custom Agent Builder to connect @stripe to Zendesk and define a workflow unique to your business. Specialized Agents can pull a customer’s Stripe profile into Zendesk and provide the right context for questions about charges, refund status, and subscriptions.
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InvGate

How to Manage Work Inside a Ticket With Tasks in InvGate Service

Sep 22, 2026 By Natalí Valle In InvGate
A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools. If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date. This is where a ticket and a piece of work stop being the same thing.
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Test, refine, and publish with confidence: Meet Test Mode Assistant | Zendesk

Sep 22, 2026 By Zendesk In Zendesk
Getting stuck on an app issue shouldn’t stop a custom app from going live. In customer feedback, troubleshooting issues during live testing has emerged as the biggest barrier to finishing and publishing an app. That’s why we built the Test Mode Assistant in Zendesk App Builder. Test Mode Assistant is an AI assistant built directly into Test Mode. As builders test their apps with live data, it helps them move forward by.
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Stop Using AI Just to Cut Costs - Think Top-Line Growth | AI Strategy

Sep 22, 2026 By Workativ In Workativ
AI strategy, AI for business, artificial intelligence, AI automation, AI transformation, AI and revenue growth, top-line growth, business transformation, AI innovation, generative AI, enterprise AI, AI business strategy, digital transformation, AI opportunities, future of AIMost companies are using AI to automate existing work, reduce costs, and improve efficiency. But what if that’s only the beginning?
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How Zendesk Specialized AI Agents automate refund requests and sales out of the box

Sep 21, 2026 By Zendesk In Zendesk
Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.
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Is Dave the reason your service desk can't scale?

Sep 18, 2026 By Vivantio In Vivantio
Your service desk may be working — but is it working as well as it should? If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap. See where your service operation stands, benchmark your maturity, and uncover where you can improve next. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.
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AI agents that actually get work done | Zendesk Specialized Agents

Sep 18, 2026 By Zendesk In Zendesk
Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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InvGate

WhatsApp Ticketing System: How to Set it up With InvGate Service Management

Sep 16, 2026 By Natalí Valle In InvGate
A WhatsApp ticketing system helps support teams deal with a problem many organizations already face: employees asking for help through chat instead of formal support channels. Employees rarely think in terms of “support channels.” When they need assistance, they simply open the tool closest at hand. In many workplaces, that means sending a quick message through WhatsApp.
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