Teams | Collaboration | Customer Service | Project Management

Automate high-volume customer service emails with Freshdesk's AI agent that resolves repetitive queries, maintains context across follow-ups, and escalates only when human intervention is needed. See Freshdesk's Email AI Agent in action. What is an AI agent in customer service? An AI agent is software that independently understands customer queries, retrieves answers from a knowledge base, and responds conversationally, without needing a human agent for every interaction.

Zendesk now enables businesses to deliver customer support directly within ChatGPT using their company knowledge and processes. Customers can get trusted business answers, complete support tasks like delivery changes, and escalate to human agents when needed — all within the ChatGPT experience. Best of all, every interaction is tracked in Zendesk for unified reporting, governance, and quality assurance so your business has visibility into this emergent channel.

The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution. Using an interactive conversation journey map, teams can identify successful automation paths, uncover where escalations happen, and spot opportunities to improve AI workflows. Filter by AI agent, channel, or use case to better understand how automated experiences perform across customer journeys.

In this step-by-step tutorial, I'll show you how to build a No-Code HR AI Agent using Workativ AI in under 20 minutes. Instead of creating a simple HR chatbot, you'll learn how to build an AI agent that can answer employee questions, automate HR workflows, retrieve live HR data, and complete tasks across your HR systems. We'll create a complete HR AI Agent from scratch, connect it to BambooHR, deploy it inside Slack, and test real employee scenarios like Parental Leave, Benefits, and Newborn Dental Plan Enrollment.

Choosing between Leena AI and Moveworks? In this video, we compare two of the leading HR AI platforms to help you decide which solution best fits your organization. We'll cover: Features and capabilities HR AI automation and workflow execution Employee self-service experience Integrations and scalability Best fit for enterprise vs. mid-market companies Pricing considerations and ROI A powerful alternative built for growing businesses.

Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.

How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.