Teams | Collaboration | Customer Service | Project Management

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Your team already lives in Slack — so why send them to a portal? See how InvGate’s Virtual Service Agent brings the service desk right into Slack. Employees can check a ticket’s status, get how-to answers, and open requests without leaving the conversation. And when a human is needed, it escalates with the full chat attached.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Stop making employees chase answers. Make AI complete the work. Introducing Advanced Action Flows for Zendesk Employee Service AI Agents—so employees can ask for what they need, and AI can orchestrate the systems, approvals, and workflows to resolve it. Beyond answers. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

80% of workers say AI makes them more productive. So why are companies struggling to turn those gains into real business impact? The problem might not be the AI itself. It could be the invisible coordination tax hiding between tasks, teams, and workflows. In this video, we explore the AI ROI paradox, why isolated productivity improvements often fail to deliver enterprise-wide results, and how Agentic AI could help close the gap.

Planning your app’s layout just got easier! We're introducing App Designer, a new AI assistant in Zendesk App Builder that helps you shape and preview your app’s layout before building begins. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Zendesk has added Jamf Pro and Microsoft Intune as data sync sources. Admins can sync computers and mobile devices from Jamf Pro and managed devices from Intune, into Zendesk IT Asset Management on a recurring schedule. In this demo, you’ll learn how to set up data sync with Jamf Pro, including a new user-friendly setup flow with AI-assisted field mapping. Keep your IT asset data accurate and up to date in Zendesk automatically to give agents the context they need to improve employee service experience.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.