Teams | Collaboration | Customer Service | Project Management

AI adoption is everywhere. But why are so many companies still struggling to turn AI into real business value? The problem often isn't the technology, budget, or talent. It's the gap between AI strategy and AI execution. In this video, we break down why AI projects get stuck in “pilot purgatory,” the biggest mistakes companies make, and how to build an AI approach focused on measurable business outcomes.

Great customer service should feel effortless, like magic. Yet legacy systems and bolted-on AI leave support teams trapped in complex mazes of disconnected tools, missing context, and endless ticket transfers. Meet Zendesk Contact Center: Your direct path to an agentic contact center designed for complete resolution, not just routing. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

As companies grow, HR compliance gets more complicated and small process gaps can turn into expensive problems. Worker classification, multi-state hiring, poor record-keeping, inconsistent policy enforcement, and outdated compliance processes can expose mid-size companies to back pay, overtime claims, penalties, audits, and legal disputes. In this video, we break down 5 of the biggest HR compliance mistakes mid-size companies make and what you can do to avoid them.

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.