Teams | Collaboration | Customer Service | Project Management

Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

HR automation is changing fast in 2026. AI Agents, Agentic AI, employee self-service, deep system integrations, and end-to-end workflow automation are changing how HR teams handle everyday work. In this video, we break down 5 HR automation trends every HR manager needs to know in 2026—plus one bonus trend that most people aren't talking about yet. If you're an HR Manager, HR Director, CHRO, HR Operations Leader, or HR Tech professional, these are the trends worth watching as HR automation moves from simple task automation toward intelligent, connected workflows.

Bring product, order, contract, project, or subscription data into Zendesk faster with prebuilt custom object templates. Instead of starting from scratch, use ready-made objects with predefined fields and relationships designed around common use cases. Templates give you a structured starting point that you can tailor to your needs—reducing manual data modeling and accelerating setup. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.