Teams | Collaboration | Customer Service | Project Management

Connect your existing AI agents and apps to Zendesk’s specialized service tools, context, and intelligence. Deliver better service outcomes while maintaining governance and control over every connected agent and interaction. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

About this video: What should you look for in AI agents for employee service? This video covers five criteria to evaluate: knowledge coverage, permissions and security, ability to take action, channels and integrations, and measurable outcomes and cost. Learn how AI agents differ from chatbots and portals, and how they can support employee requests across HR, IT, and onboarding—from answering benefits questions to submitting time-off requests and coordinating account setup. You’ll also see why human handoffs, clear permissions, and a focused first workflow matter when choosing an agent.

See how Zendesk Employee Service AI Agents automate procurement workflows directly in Slack. In this demo, an AI agent handles an NDA request from start to finish: gathering key details, checking company policy, verifying existing records in Salesforce, preparing a pre-approved NDA, routing it through DocuSign, and keeping the employee updated along the way. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

STOP DOING IT MANUALLY! HR teams spend valuable time screening resumes, updating employee records, tracking leave requests, and managing compliance paperwork. But do these processes really need to be handled manually in 2026? In this video, we explore 4 HR processes you should stop doing manually and how AI and automation can help HR teams reduce repetitive administrative work. The 4 HR processes to automate.

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

When Ashwin Ballal was first asked to become a CIO, he wondered what he’d done wrong. Six months later, he called it the best job he’d ever had. Now CIO of Freshworks, Ashwin brings an unconventional perspective to IT leadership, shaped by a career spanning engineering, product, marketing, and operations.

HR teams aren’t drowning in work. They’re drowning in repeat work. From employee onboarding to offboarding, HR teams spend hours managing requests, sending reminders, coordinating approvals, and answering recurring questions. In this video, we explore 5 HR workflows you can automate with AI agents in 2026: The real shift in HR automation isn't just AI that answers questions. It's AI agents that can help execute tasks, coordinate workflows, and move work forward—with the right approvals and human oversight.

Tired of tracking down the right colleague every time you need help with reimbursements or internal processes? We’ve all been there. Discover how Zendesk's Employee Service AI Agents streamline internal workflows, automate answers to common employee questions, and provide fast, reliable support across your organization. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

OneDesk for B2B and client services OneDesk offers products for Help Desk, Project, an Work Management software all in a single connected application. Capture requests and support from included channels: phone, email, real-time chat, customizable webforms, and a client portal. Track time, manage tasks and projects and even bill for your services without switching context.