What is Knowledge Management? A complete Guide
In this video, we'll explore the essential strategies and best practices to help you unlock the full potential of your organization's knowledge assets.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
October 2024
10 Service Desk Automation Ideas You Need to Apply ASAP
Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!
AI And Knowledge Management: Turn Ticket Resolutions Into Articles
An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.