In a rapidly evolving world, the threats to business continuity are more pressing than ever. Just five years ago, few could have predicted the scale of geopolitical conflict in Europe or the alarming trend of undersea communication cables being severed. Today, these risks make it imperative for UK government organisations to reassess their business continuity planning, particularly for critical communications.

‍ Communication in the workplace has evolved beyond emails and enterprise chat platforms. Employees now use personal messaging apps, encrypted services, and even social media for work-related discussions. Plus, a 2023 HP Wolf Security Report found that 67% of remote and hybrid workers often use personal devices for work. While this change boosts productivity, it also introduces security risks, regulatory challenges, and potential data breaches.

‍ The average cost of a data breach for enterprises in 2024 was $4.88 million, marking a 10% increase from 2023. While various factors have caused the surge, one of the reasons is also vulnerable messaging apps. There's a common myth that using encrypted messaging apps is good enough to ensure secure communication that's immune to data breaches. However, that's not entirely true. In fact, even having a strong password is, at times, not sufficient for protection, as it cannot cover for human errors.