Teams | Collaboration | Customer Service | Project Management

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.

98% of workers want remote work at least some of the time. 46% would consider leaving if forced back to office full-time. Remote is no longer a differentiator. It is the floor. At @RunningRemote 2026, Nick Francis, Chairman of @hellohelpscout, introduced the Remote Excellence Audit, five dimensions that separate organizations that are remote by policy from organizations that are remote by design.