Teams | Collaboration | Customer Service | Project Management

Operations managers in agencies have a lot on their plates—making sure projects run well, teams stay on task, and money is being spent wisely. But without the right numbers, it’s hard to tell how things are really going. Below are the most important things to track to keep your agency running smoothly, along with tips from experienced leaders on what really makes a difference.

Keeping track of your team’s hours or your own freelance work takes up a lot of time. Nevertheless, time tracking is required to analyze your work progress and approximate your productivity. Luckily, Google Sheets provides a user-friendly, customizable solution to simplify this important business task.

Provider onboarding software automates the process of adding new healthcare providers to a network, replacing manual tasks with digital workflows. This technology helps reduce administrative burdens, speeds up credential verification, and ensures regulatory compliance. Consider a large healthcare network struggling to manage its provider onboarding process. The HR team spends excessive time on manual paperwork, credential verification, and coordinating system access across departments.

Time card apps help employees track their time accurately and easily. They’re more efficient than paper time cards — which are hard to centralize, edit, and keep accurate records on — and can be simpler for small businesses to use than feature-heavy HR tools. If you’re ready to upgrade how you track employee time, we’re here to help.

For businesses, running a sustainable operation, productivity, and employee well-being can be challenging. A rotational and well-maintained shift is crucial for sustainable and profitable business operations, especially in the healthcare, industrial, and manufacturing sectors. Workers often struggle with long 12-hour shifts, stress, and little time to rest, which cause fatigue and work-life imbalance.

Gen Z is redefining work expectations, challenging traditional norms, and driving innovation. Learn how businesses can adapt, engage, and thrive with this new generation.

Explore why biometric tracking may not be the answer and discover smarter, privacy-first ways to improve productivity and security with workforce monitoring software.

Zendesk recently launched its brand-new Dashboard Builder, and there’s plenty to get excited about. To help you get the most out of it, we asked Zendesk Expert Jude Kriwald to break it all down. In this post, he covers what’s changed, what’s improved, where there might be challenges, and how to successfully migrate your existing dashboards. Zendesk recently launched a new Dashboard Builder in Explore.

We are excited to announce that Rocket.Chat has officially achieved the AWS Independent Software Vendor Accelerate (ISVA) Certification. The AWS ISV Accelerate Program is a global initiative designed for AWS Partners who offer software solutions that run on or integrate with AWS and are sold through the AWS Marketplace. This achievement enhances our ability to deliver secure, scalable, and innovative communication solutions to organizations around the world.

Running a small business is like trying to get a ship through stormy seas. Deadlines crash in like waves, the budget is as tight as the sails, and your crew looks up to you for guidance to get them through it. It’s tough, but there’s a lifeboat: project management software. No matter how rough the waters get, this tool can help streamline tasks, improve communication, and keep you on track.