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By Riley O'Donnell
As 2024 comes to a close, it’s the perfect time to reflect on the major milestones achieved this year and highlight the innovations we’re looking forward to in 2025. Advancements in Artificial Intelligence (AI) particularly have impacted customer support industry-wide this year, sparking creativity and enhancing efficiency. Our product is growing alongside these advancements. With the leadership of our new CEO, Grant Stanis, we continued to innovate and develop new products this year.
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By Riley O'Donnell
Mastering the art of successful onboarding is critical, especially for B2B SaaS companies. An effective onboarding process not only helps in retaining customers, but also in boosting customer satisfaction and loyalty. The significance of onboarding becomes even more crucial when you consider the complexities involved in B2B customer service software.
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By Riley O'Donnell
Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.
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By Riley O'Donnell
In the modern business landscape, providing exceptional customer service is crucial for any company aiming for lasting success. Especially in the B2B realm, where relationships and client satisfaction can make or break long-term contracts, having reliable and effective support mechanisms is essential. Enter TeamSupport, a game-changer in the world of B2B SaaS support.
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By Riley O'Donnell
In the fast-paced world of the software industry, customer feedback is more than just valuable—it is essential. Creating a seamless feedback loop is critical for the evolution of service offerings, enhancing customer support, and ultimately determining the success of a SaaS company. Feedback loops enable the constant refinement of service features and offerings by incorporating real-time data from the end-users.
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By Riley O'Donnell
In today’s competitive software business landscape, customer expectations are higher than ever. A satisfied customer is a loyal customer. Customers are looking for fast, efficient solutions to their problems—before they even ask. Finding resolution before customers even present a problem is proactive customer support. By anticipating customer needs and addressing them before they arise, businesses can get ahead of the competition and even prevent customer churn.
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By Riley O'Donnell
In today’s world, Software as a Service (SaaS) companies face the continual challenge of meeting growing customer expectations while maintaining efficient operations. One of the most effective strategies to address this challenge is to develop a robust knowledge base for self-service support. This approach not only empowers customers to resolve issues autonomously but also allows support teams to focus on more complex queries that truly need human intervention.
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By Riley O'Donnell
Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.
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By Riley O'Donnell
To foster long-term customer relationships, it’s important to focus on customer needs and expectations. In the competitive landscape of the software industry, staying ahead of the curve is vital for business success. A commitment to customer-centricity builds trust between employees and customers, increasing loyalty and satisfaction. At TeamSupport, we understand the value of putting customers first.
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By Riley O'Donnell
TeamSupport’s powerful AI suite just got a new addition to help you drive business growth: AI Agent. AI Agent is an advanced chatbot that seamlessly integrates language processing, machine learning, and artificial intelligence to provide effective, timely chat support 24/7. AI Agent responds immediately to customer queries and questions with a friendly tone and instant responses, ensuring no customer inquiry falls through the cracks.
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By TeamSupport
TeamSupport is proud and ecstatic to release the new AI Agent for our Messaging and Live Chat Solution.
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By TeamSupport
In this webinar, we'll show you how to effectively set up and customize any of our variety of chat-bots. Join us and we dive into how to engage your customers, gather information, qualify leads and opportunities, and help your customers self-serve just by using a Bot.
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By TeamSupport
Want to become a chat support superstar? This quick 15-minute video is your fast track to mastering the art of chat. We'll cover the basics of handling customer interactions and unlock powerful tools to boost your efficiency and customer satisfaction. Watch now and become a chat pro!
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By TeamSupport
This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.
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By TeamSupport
In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.
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By TeamSupport
This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.
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By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
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By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
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By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
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By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
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By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
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By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
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By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
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By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
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By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
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By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.
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TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.
Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.
We help get the focus of customer support back where it belongs - your customers!