When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

In this whitepaper, we detail how you can:

• Provide your agents with complete context by pulling data from your third party systems into your helpdesk
• Reduce ticket volume and help customers help themselves by setting up a knowledge base
• Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!