Teams | Collaboration | Customer Service | Project Management

At M-Files Ment, we’re committed to ensuring our customers fully utilize our product and get the most out of it. We have a Customer Success team dedicated to just that which a strong mission to provide our customers with the help they need.

When it comes to no-code document automation, the question invariably arises: How much access should be given to clients when it comes to template questionnaires, especially as it applies to legal clients? This could include external clients for law firms, those who are paying the law firm for legal services, or internal clients for in-house, those who are requesting services from the legal department. You may be wondering why they need access to the template questionnaire at all!

During the past couple of years, document automation and legal tech has become the talk of the town. M-Files Ment has taken a step up from the old ways of doing document automation. We like to use the term fully visual, no-code document automation for our solution. What does this mean in practice?

Those who are tasked with drafting contracts recognize the frustration of wasting time to get all the needed information before drafting a contract. Both law firms and in-house counsel have clients who need contracts—customers of the law firm or those in businesses relying on the company’s legal department for their contracting needs.

In September 2022, current M-Files Vice President of Ment Kaisa Kromhof discussed how document automation impacts legal design with Hannele Korhonen, founder of Lawyers Design School. The discussion was recorded before Ment joined M-Files and offers some keen insights into the history of Ment prior to the acquisition as well as some deeper insights into the legal tech world. For a transcript of the talk feel free to access it here.