It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand for flights is soaring – Delta Air Lines CEO Ed Bastian reported that March 2022 had been the carrier’s best month for sales in its history, while the four major U.S. airlines (American Airlines, Delta, Southwest and United) are planning summer schedules that are 4% to 20% larger than one year ago.
Does absence really make the heart grow fonder? For many travelers, anticipation and enthusiasm are high, and, for hospitality companies, the pressure to deliver an excellent customer experience is on. In fact, a recent survey found that 68% of Americans agree that they have a greater appreciation for travel because of experiences missed during the pandemic.
Many of us have experience interacting with customer support agents in various contexts, from streaming service subscriptions and car rental bookings, to online clothing purchases. For businesses worldwide, offering timely support across multiple channels and touchpoints is critical in today’s highly competitive and digital-first world.
The field of healthcare is changing dramatically, revisiting age-old concepts of how and where care can be delivered, as evident with the rise of telemedicine, online pharmacies, healthcare startups and other digital tools. Yet it is also an area in which a delicate dance is necessary, one that involves an adequate balance of technology and human interaction, as maintaining a human connection that is authentic as well as empathetic is critical.
It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand for flights is soaring – Delta Air Lines CEO Ed Bastian reported that March 2022 had been the carrier’s best month for sales in its history, while the four major U.S. airlines (American Airlines, Delta, Southwest and United) are planning summer schedules that are 4% to 20% larger than one year ago.
Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is also a necessary relationship facilitator as customer expectations evolve. Prioritizing the customer experience is now essential to driving loyalty and growing revenue, as retailers today compete on customer experience just as much as price.
