Reduce incident time-to-resolution by automatically alerting and connecting responders, subject-matter experts and impacted parties.

With Incident Bot, you can assign user groups and product specialists to act for a given customer support issue. Individual users and customers (or automated alerts) can submit issue reports for admin review to kick off the resolution process. Share reports across multiple org units and workspaces.

Incident Bot is a part of our Accelerator Apps program where you can enlist the help of technical experts from Slack to bring tried and trusted custom apps to your organization. Connect with us and learn more about pricing: https://slack.com/resources/using-slack/accelerator-apps

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