Unlocking Zendesk: Auto prioritize unhappy customers

Want to make sure unhappy customers get priority attention in Zendesk?

In this episode of Unlocking Zendesk, Jude Kriwald shows how to use Intelligent Triage sentiment detection to automatically flag and prioritize tickets with very negative sentiment. With the right trigger, Zendesk can detect frustration and push those tickets to the top of the queue before an agent even opens them.

✅ Build a trigger to detect highly negative sentiment
✅ Set conditions so it only applies to new, unreplied tickets
✅ Automatically raise priority or route to a specialist team
✅ Help your agents respond faster and prevent escalations

Use sentiment detection to protect your SLAs and give unhappy customers the attention they need.

Have you tried Intelligent Triage in your workflows yet?