Teams | Collaboration | Customer Service | Project Management

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What is a PERT chart? Easy steps to create and use one

If you’ve ever struggled with mapping project tasks or keeping track of dependencies, we have the perfect solution for you. A PERT chart, also known as a PERT diagram, is a tool used to schedule, organize, and map out tasks within a project. PERT stands for program evaluation and review technique. It provides a visual representation of a project's timeline and breaks down individual tasks. These charts are similar to Gantt charts, but structured differently.

10 signs of overworking you can't ignore-and how to fix it

Have you ever felt like no matter how much you work, it’s never enough? You stay late, skip breaks, and push yourself past exhaustion. Yet your to-do list keeps growing. At first, it feels like dedication. But then, the fatigue sets in. You wake up tired, struggle to focus, and wonder why you’re constantly overwhelmed. Work takes over your evenings, weekends, and even your thoughts when you’re supposed to relax. If this sounds familiar, you might be ignoring the signs of overworking.

Change Management with OneDesk

Change management is an approach for managing organizational changes, which can include processes, infrastructure, or technology. The goal is to implement changes smoothly, with minimal risk to users. In the help desk context, the process is usually in reference to IT change management. This article outlines a basic IT change management process with OneDesk. You can change this flow as you see fit in order to align with your organization or goals. A change management process involves.

6 Best Productivity Tracking Software for US Companies

Let’s be honest—staying productive isn’t always easy. One moment, you’re fully locked into an important project, and the next, you’re lost in a rabbit hole of random facts or planning a spontaneous getaway. Remote working, flexible hours, and distractions off the screen have thrown some teams off their rhythm-alike juggling one too many tabs at once. That is where productivity tracking software comes in.

How to create crystal clear action items

Action items are follow up tasks that you create from a meeting. They should be clearly defined with a description and a deadline, and help bring the conversations you have in meetings to life. Here, we’ll show you the benefits of creating action items, how to create them, and potential mistakes to avoid. It's the end of a successful project kickoff meeting and your team members are ready to move forward to execute everything that was decided in the meeting.

Should Employers Monitor Their Employees? Ethical & Legal Considerations!

Summary: I get it—employee monitoring is truly tricky! You want to keep productivity high but never create a workplace of mistrust! I remember the time when I even second guessed— should I even monitor or not? But the fact is that employers can and should monitor their employees to enhance productivity, security, and compliance. Here’s the catch - it should be done with balance! Too little monitoring can cause productivity issues, and too much will invade employee privacy.

11 Undeniable Reasons to Work From Home

Summary: Do you feel exhausted by the daily long commutes, office drama, and fixed schedules? What if your job allowed you to save time, lower expenses, and lessen stress, while also increasing your productivity and happiness? Well, this isn't just wishful thinking! It can be your reality if you can approach your office with the top reasons to work from home.

Are you guilty of micromanagement? 10 warning signs to check

Do you unknowingly frustrate your team with too much control? Imagine trying to assemble furniture, but someone constantly hovers over your shoulder, correcting how you hold the screwdriver, when to tighten a bolt, and how fast you should work. This is a classic example of micromanagement that creates frustration rather than efficiency.