Teams | Collaboration | Customer Service | Project Management

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Deep Dive into Zendesk Voice Community Event

Feb 21, 2025 By Zendesk In Zendesk
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
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insightful

From Inbox Anxiety to Burnout: How Communication Overload Hurts Your Team

Feb 20, 2025 By Kendra Gaffin In Insightful
Tired of constant pings and endless emails? Learn how communication overload adds to stress and burnout—and get practical tips to fix it. Plus, see how monitoring employee internet use can help your team stay focused and balanced.
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element

Running outdated versions of Synapse is a problem

Feb 20, 2025 By Archie W In Element
The German Federal Office for Information Security clearly states that it is good security practice to update software as soon as possible when there are new fixes published by the software manufacturer. Similarly, the Cyber Resilience Act in section 56 states: “One of the most important measures for users to take in order to protect their products with digital elements from cyberattacks is to install the latest available security updates as soon as possible.”
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troop messenger

How Customer Messaging Platforms Can Improve Customer Satisfaction

Feb 20, 2025 By Bekkam Mounika In Troop Messenger
Customer satisfaction now stands as the cornerstone of success in today's hyper-competitive market. Businesses realize that consumer loyalty swings on the quality of interactions provided. In fact, a bad customer experience causes many consumers—up to 49%—to abandon a brand they used to be committed to. Positive, significant interactions, on the other hand, foster trust and anchor enduring relationships.
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asana

Toxic productivity is no good-here's how to stop it.

Feb 20, 2025 By Caeleigh MacNeil In Asana
Toxic productivity is more prevalent than ever, and it’s hurting our physical and mental health. In this article, we outline six concrete actions you can take to regain balance and break the cycle of toxic productivity for good. Forty percent of workers think burnout is an inevitable part of success. But the truth is, brute-force productivity isn’t sustainable in the long run.
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asana

The basics of critical chain project management

Feb 20, 2025 By Sarah Laoyan In Asana
Critical chain project management (CCPM) is a project management methodology that helps you monitor essential resources and prioritize dependent tasks within a project. Learn how to use this framework to help your organization manage resources and complete projects as efficiently as possible. Imagine you’re a kid playing with building blocks. You can build whatever you want, but you only have a set number of blocks available to you.
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