Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key performance metrics, and make informed decisions to enhance your customer service. Moreover, identifying and resolving issues on a granular level can help you build strategies to achieve excellent customer engagement. In this article, we’ll cover what call center reporting is, its benefits, and the top eight call center reports.

Managing networks and computer systems round the clock are no easy task. You need to monitor how each remote device behaves, what devices join the network and more. Fortunately, remote desktop monitoring software tools help you with that. But if all you need is basic remote desktop monitoring, you can use employee monitoring tools to do the job while ensuring your employees work productively. But with several tools available today, which one is the best for you?

If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You have to be prepared for the return of your employees once everything is back to normal. This article will look at what a return to work plan looks like and show you how to prepare one in five easy steps. We’ll also explore why a return to work plan is essential in the first place.

For many years now, organizations are taking several measures to bring about flexibility in their work culture. One such practice is Bring Your Own Device , popularly known as BYOD. BYOD enables an employee to work using their own device, giving them the liberty to carry work home or any other location. The main advantages of BYOD include helping businesses grow by saving money and increasing productivity.

Due to the pandemic, business owners today prefer a virtual office over a traditional office setup. There are some obvious advantages, such as cost reduction and access to a global talent pool . However, this approach also has some drawbacks. That’s why it’s essential to know about virtual team advantages and disadvantages to decide whether to turn your business virtual or not.

A strong bond among virtual team members is essential for team productivity, morale, and remote work efficiency. And while there are several ways to encourage employee engagement, asking virtual team building questions is one of the easiest. A bunch of creative questions can help your remote team quickly indulge in meaningful conversations. In this article, we’ll cover 150 virtual team building questions that have been categorized to help you easily pick questions for any virtual event.

The virtual assistant vs employee discussion is now more important than ever for any entrepreneur or business owner. Both hires can carry out many of the same duties, such as basic administrative tasks, office management, personal assistant duties, and social media management. But how do you determine which is the better option for you? In this article, we’ll help you compare a virtual assistant vs an employee.

Maintaining timesheets help companies keep track of employee work hours — whether you do it using spreadsheets or time tracking tools. While it’s crucial for employees who work on an hourly basis, using timesheets for salaried employees can be beneficial too. It helps you generate accurate payroll, track time-offs, manage projects, and optimize business processes. In this article, we’ll cover everything you need to know about timesheets for salaried employees.

If your company allows employees to use their personal devices for work (Bring Your Own Device), you need a BYOD security policy . Today, most companies incorporate a BYOD culture due to rising remote work demands following the pandemic. While this may leave you open to cyberattacks and data breaches , a robust security policy can help mitigate any such BYOD risk. In this article, we’ll discuss why you need BYOD security and how to create an effective BYOD policy in just eight steps .

As more and more people receive Covid 19 vaccine shots, companies are keen to call back employees after an extended leave from work. If you are creating a return to work plan , sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.

From how offices are designed to the way people work, modern workplaces are undergoing dramatic changes. As a part of this shift in work culture, some organizations now allow employees to use their personal device for work. The Bring Your Own Device policy, as it is commonly known, is fast gaining popularity — especially with startups. So what are the pros and cons of allowing employees to bring their own devices? In this article, we’ll discuss 10 BYOD pros and cons in detail.

Remote working offers several advantages like a flexible work schedule for employees and cost savings for employers. However, it can significantly amplify your virtual team’s communication challenges . How? While technology can help with verbal communication, a virtual work environment limits your employees’ ability to communicate via nonverbal cues like body language, facial expressions, etc.

The Covid 19 pandemic has encouraged a work-from-home culture for most employees. But this can continue in the post-covid world too. Some companies may adopt a better work system called flexible work, letting employees choose their work timings and location. Workplaces that accommodate this system are the offices of the future . These offices combine the best qualities of traditional offices and remote work, like easier interaction and flexibility.

While the COVID-19 pandemic has changed workplace dynamics globally, many businesses are now opening back up. If you want to get your employees back to doing their full duties or working from an office, you may face a few challenges. Some employees may look forward to the change, while others may be nervous or unwilling to cooperate. A phased return to work may be the solution to this human resources dilemma.

Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.

With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office. However, you first need to ensure your workplace is well-equipped to tackle the several challenges brought by the pandemic. And for that, you need a back to work checklist. Creating and implementing a well-thought-out checklist will ensure you’ve considered every challenge and prepared for any possibility.

The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees prefers a digital workplace that uses advanced technology and allows them a certain degree of autonomy. Additionally, the Covid 19 pandemic has made it even more critical for companies to adopt new working systems that help them survive and grow in an ever-changing business environment.

Digital dexterity refers to the practice of adapting to emerging technologies and new digital solutions. It helps organizations improve their business strategy, meet their growing customer demands, and boost workforce productivity. Naturally, it’s fundamental to the process of continued success, helping organizations survive and thrive in an ever-changing technological landscape.

Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve their processes and provide a better customer experience. It can also help uncover major issues outside of the contact center so that they can be fixed, taking pressure off of the contact center and its agents.

Time Doctor customers have access to more than 5 different analytic reports that provide companies with workday insights and analytics spanning many different areas of their business operations. Our reports were designed to provide our customers with actionable insights in an easy and digestible way so that they can quickly make improvements. One of our most popular reports is the Web & App Usage report.

Every employee working remotely for half the year can save at least $11,000 per year, according to a study conducted by Global Workplace Analytics. That emptying figure could be one of the reasons why some businesses have shifted to a remote mode of working. But here’s a sad truth: Remote teams are hard to get right!