Teams | Collaboration | Customer Service | Project Management

May 2023

Why Elon Musk is wrong: The ethical advantages of working from home

Hello there, everyone! Let’s get into an issue that has recently been trending on the internet. We’ve all heard of Elon Musk, the real-life Iron Man, rocket scientist, and electric car pioneer. When Musk speaks, the entire world pays attention. And recently, he made some statements regarding working from home that left many of us perplexed. Working from home, according to Elon, is “morally wrong.” Isn’t that a bold claim?

ActivTrak vs HiveDesk: A head-to-head comparison

ActivTrak and HiveDesk are good employee monitoring software tools that can help you gauge the productivity of in-house and remote teams. In this article, we’ll provide a feature-by-feature comparison of ActivTrak vs Hivedesk to help you decide on the right tool that suits your needs. We’ll also give you a powerful alternative software that can help you boost employee productivity.

Navigating the BPO Odyssey: Past, Present, and Future with Derek Gallimore

In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore. They delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution. Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and its dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.

Understanding "Loud Leaving" - an attempt at work-life balance or a toxic workplace trend?

“Loud leaving” is a new workplace trend in which employees make a big show of leaving work at the end of the day. This can include things like announcing their departure to the entire office, packing up their belongings loudly, or even making a social media post about it. It can be thought of as a sort of antidote to “quiet quitting” which is when employees that have been disengaged continue to show up but do the minimum possible just get by.

The benefits of business process outsourcing for digital transformation

In the post-pandemic world, digital transformation has become more relevant than ever. Shifting global attitudes and a widespread transition to remote working have meant companies need to leverage new technology to adapt to the fluidity of the modern business world and the modern workforce. For many companies undergoing a digital transformation, business process outsourcing (BPO) providers can help drive additional success.

Boosting business efficiency: The power of a productivity audit

Organizations must continually adapt and innovate in today’s fast-paced and cutthroat business world to stay ahead. Profitability, growth, and long-term viability are all directly impacted by productivity, which is a fundamental factor in corporate success. Businesses must function at peak productivity levels to produce more with the same resources and acquire a competitive edge. Productivity audits are helpful in this situation.

Top 7 employee productivity tracking software

To save time and improve efficiency across your team, you might have tried implementing to-do list apps or project management tools. As helpful as these platforms can be, many actually create problems like: With the right employee productivity tracker, you can monitor work activity, get personalized tips to improve efficiency, and help your team accomplish more in less time. Which platform is a good fit for your team?

10 excellent attendance tracking software (features, pricing)

Whether you manage a hybrid team or a fully remote team, you need a reliable attendance tracking solution to monitor employee work hours. If you currently track team attendance manually, you’ve probably run into issues like: With the right attendance tracking software, you can automate time management, integrate employee systems, and even gain insight into improving performance and productivity. So which platform has the employee tracking technology you need?

Call queueing: How to manage your call center call flow

There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new conference call services you’ve recently signed up for. Think back to your last experience with a call center. Did you spend a long time on hold? Did you get connected to an agent who immediately helped with your query?