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This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).

This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.

This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.

This video explains how the service desk we set up in parts 1, 2 and 3 functions, focusing on how employees can create tickets, and how your HR team can handle them.

Our software can make your life at work easier. InvGate Insight, InvGate Manage, and InvGate Service are complementary offerings that improve IT support, request management across all business areas, and IT asset management.

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.