The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users, especially those working at home, with robust Digital Workplace experiences. As part of improving the enterprise Digital Workplace, Enterprises' must begin to conduct thorough digital inventories, focus on network observability, and enforce strong SLA's with cloud providers to address the shortcomings.
Companies' reliance on technology grows daily. However, with Information Technology (IT), infrastructure complexities on the rise, overall system performance fluctuates. Any network, app, or service delay hinders individual and corporate performance. Identifying the source of these digital pain points resembles searching for a needle in a haystack. What follows are a handful of tips, so you sift through the hay faster, reduce outages, and improve employee digital experiences.
Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside the traditional office. The Return on Investment (ROI) for improving the overall Digital Employee Experience (DEX) didn't matter so much. With inflation now the main topic in executive meetings, the strings for DEM/DEX investments have been drawn tighter. Gartner has published a report titled "Market Guide for Digital Experience Monitoring" which states that "enterprises that invest in DEM solutions can expect a 30% reduction in Mean Time to Resolution (MTTR) and a 20% reduction in downtime."
Before the pandemic, capturing your users' experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience. To avoid employees staring at their computer rather than collaborating and accomplishing business-critical tasks, you need to invest in Exoprise's robust Digital Experience Monitoring (DEM) solutions.