Teams | Collaboration | Customer Service | Project Management

Latest Posts

What is a Digital Workplace?

The digital workplace is a phenomenon that has grown in leaps and bounds in the wake of the COVID-19 pandemic. The adoption of technologies has increased and changed all aspects of our lives today, including how we work. However, today’s workplace is very different from the traditional workplace. For one thing, its definition is no longer limited to the physical sense.

Returning to the Office? Learn Best Practices to Support ITOps

Whether you accept it or not, the return to the office is happening. Companies like Microsoft, Google, Apple, Goldman Sachs, and Citigroup have asked their employees to resume operations on-site. Overall, the number of Covid cases in the US has steadily declined. And many states are now lifting their mask mandates. So sooner or later, more businesses will follow a similar suit, including yours.

Optimize Device Refresh with Digital Experience Monitoring

Last year, during our Work Anywhere webinar, Forrester analyst Andrew Hewitt said that 51% of the technology teams focused on providing the right technology to enhance the employee experience. By 2021, the entire IT organization saw the need to support a flexible digital workplace with appropriate devices, wherever employees were located. According to computer economics, hardware such as PCs, laptops, and mobile devices age every four years.

Sponsored Post

Detect and Fix Slow Proxies For SaaS and Cloud

Crowdsourcing is becoming an essential part of many enterprises, from big companies to startups. This is because it is an incredible way of creating an ecosystem to facilitate different processes within a business. Leveraging the Exoprise platform, companies can benchmark their slow proxies, detect, and fix slow network experiences. Crowdsourcing entails getting information, goods, or services from disparate people worldwide. Often, crowdsourcing is made possible through the magic of cloud-based applications and platforms because of the way the Internet connects people and organizations. Exoprise specializes in crowdsourced monitoring of cloud and SaaS services. We call it crowd-powered.

How to Test Salesforce Multi-Factor Authentication

Assuming you have correctly configured the user ids for MFA authentication in Salesforce, end-users should see the following screen when trying to login into the CRM application. The TOTP-based verification code is generated in third-party authenticator apps (Google or Microsoft) on your mobile device when you first scan the QR code or enter the key manually in the app. In this article, we’ll guide you through all the steps you need to set up our Salesforce MFA Web Sensor in your environment.

How to Test Multi-Factor Authentication for Microsoft Teams

Our last blog introduced Multi-Factor Authentication (MFA) for synthetics and discussed how MFA works. Most of our customers use Microsoft Teams as their Go-To messaging and collaboration application. So in today’s article I will show you how to deploy the Teams Audio Video sensor in your environment with an MFA configuration. This will enable testing MFA while at the same time testing the performance of a Teams audio video conference.

Introducing Multi-Factor Authentication for Synthetics

Multi-Factor Authentication (MFA) provides an enhanced security mechanism for your entire organization by requiring multiple methods of authentication credentials. Using traditionally managed passwords for accessing your apps, services, and networks is no longer a secure methodology. Indeed, cyber threats are on the rise. Hackers today employ sophisticated techniques such as spear-phishing or pharming to gain unauthorized access to corporate accounts.

Sponsored Post

Best Practices for IT to Support Hybrid Work in 2022

I hate to say this, but #Omicron is at the doorstep. According to the CDC website, there have been over 60M cases in the US so far. As a result, companies like Google and Apple are delaying returning to the office while some call the return date as now 'history'. Although we cannot predict the nature of the virus, we have some best practices to help our customers and IT manage their employee experience in a hybrid distributed environment.

Top Dashboards For Remote Digital Employee Experience Monitoring

Your business is already operating in a hybrid model, isn’t it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using real-time dashboards. In this article, we are going to cover three Digital Experience Monitoring dashboards to help your team identity and troubleshoot problems that your employees might face in their home environment.

Exoprise 2021 Year in Review

Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.