Teams | Collaboration | Customer Service | Project Management

Latest Posts

From Inbox Anxiety to Burnout: How Communication Overload Hurts Your Team

Tired of constant pings and endless emails? Learn how communication overload adds to stress and burnout—and get practical tips to fix it. Plus, see how monitoring employee internet use can help your team stay focused and balanced.

Running outdated versions of Synapse is a problem

The German Federal Office for Information Security clearly states that it is good security practice to update software as soon as possible when there are new fixes published by the software manufacturer. Similarly, the Cyber Resilience Act in section 56 states: “One of the most important measures for users to take in order to protect their products with digital elements from cyberattacks is to install the latest available security updates as soon as possible.”

How Customer Messaging Platforms Can Improve Customer Satisfaction

Customer satisfaction now stands as the cornerstone of success in today's hyper-competitive market. Businesses realize that consumer loyalty swings on the quality of interactions provided. In fact, a bad customer experience causes many consumers—up to 49%—to abandon a brand they used to be committed to. Positive, significant interactions, on the other hand, foster trust and anchor enduring relationships.

Toxic productivity is no good-here's how to stop it.

Toxic productivity is more prevalent than ever, and it’s hurting our physical and mental health. In this article, we outline six concrete actions you can take to regain balance and break the cycle of toxic productivity for good. Forty percent of workers think burnout is an inevitable part of success. But the truth is, brute-force productivity isn’t sustainable in the long run.

The basics of critical chain project management

Critical chain project management (CCPM) is a project management methodology that helps you monitor essential resources and prioritize dependent tasks within a project. Learn how to use this framework to help your organization manage resources and complete projects as efficiently as possible. Imagine you’re a kid playing with building blocks. You can build whatever you want, but you only have a set number of blocks available to you.

Top 15 Best Clock-In Clock-Out Apps for Your Organization in 2025?

Looking for the best clock in clock out apps? Then, you are on the correct page. Now, another question we must account for is, why do you need time clock apps? Consider this scenario. You walk into your office and see time and attendance sheets that require sorting. It’s a nightmare. Isn’t it? However, in this era of a data-driven and technology-enabled work world, why would you still use pen and paper for attendance? It’s outdated, inaccurate, and whatnot.

What is IT project management? Best practices to keep you on schedule (and under budget)

IT project management is no joke. Among PM roles, it’s easily one of the most demanding and involves seriously high stakes. Why? Because IT projects are complex and expensive. Switching between software. Migrating servers. Onboarding new users to a platform. These are the sort of projects likely to experience overrun because they involve so many people. Specifically, stakeholders that don’t understand the steps involved.

A More Secure Way to Authenticate AWS SES in Courier - IAM Role Support

Amazon Simple Email Service (Amazon SES) is widely used for sending emails at scale, but traditional authentication with IAM User credentials can be risky and cumbersome. Now, Courier supports IAM Role authentication for Amazon SES, offering a new, more secure way to authenticate without long-lived access keys. This method reduces the risk of credential leakage and simplifies credential management by using temporary, automatically rotated credentials.

15 Best CRM Software Examples That Help Businesses Close More Deals

Sales teams today face a tougher audience than ever. Buyers have become more selective, with 44% saying they’ll reject a pitch if the salesperson hasn’t researched their needs. On top of that, 33% cite excessive follow-ups as a dealbreaker. It’s not just about selling anymore— it’s about building genuine relationships. This is where CRM software comes into play.