Ever wonder if adding AI is the right move for your customer service team? Meet two leaders who tried out AI for customer support. They share: Netomi helps companies deliver higher quality customer experiences at scale with AI.

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence. The conversation also covers: Netomi helps companies deliver higher quality customer experiences at scale with AI.

Rupal Nishar, VP, Customer Success Netomi, talks with CX leaders shaping the future of customer service.

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence.

Nick Mehta and Puneet Mehta have an insightful discussion, unpacking the future of CX and how to finetune your CX strategy for 2022 & beyond. Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field.

Oleg Krasnov is the Head of Support Excellence at Miro, an online collaborative whiteboard platform that enables distributed teams to work effectively together with over 20 Mn+ users. He is an evangelist for outstanding customer relations with 13+ years in tech spanning various industries having worked with companies such as Microsoft, Selectel, Zeptolab, etc.

We’re announcing the launch of our latest Customer Service Benchmark Report! In this version, we’ve analyzed how 3,000 of the world’s largest and most well-known travel and hospitality companies provide email and social support. In our most comprehensive study yet, we’re seeing how airlines, hotels and resorts, online travel agencies, cruise lines, car rental companies, rail and bus companies, and venue and event spaces stack up. Here’s the highlights from our Customer Service Benchmark Report – Travel and Hospitality edition.

When it comes to supporting customers, DBS Digibank is leading the pack. Join Senior VP of Support, Raj Udayakumar, as he explains why the best customer service is when you proactively solve the customer's problem. Raj touches on adjusting your mindset, choosing the right metrics, leveraging AI, getting a seat at the leadership table, and much more.

An interview with the customer service team at Megabus. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Charlotte Ward is the Head of Support at Snowplow, a behavioral data management platform that collects and operationalizes behavioral data at scale. She has worked in high-tech organizations from startups to blue-chips for the last 25 years and has been leading teams for the last 16 of those. A Jill of all trades, Charlotte also manages the Customer Support Leaders podcast which has 10,000+ downloads. Join Charlotte and Netomi for a candid conversation about what CX and Support leaders need to keep an eye on in the new era of customer service.