Teams | Collaboration | Customer Service | Project Management

6 steps to implement Zendesk WFM - Step 6: Manage schedules, time off, and shift trades

Join our onboarding webinar to master Zendesk workforce management. Learn schedule overview, editing, time off workflows, shift trade, and manager shift trade with live demos. Gain practical skills to streamline your customer support scheduling efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

What is Semi Monthly Pay for Employees?

As an employer, you continuously search for innovative ways or strategies to attract and keep the best-skilled HR. Selecting the best payroll schedule can lead to cost savings and enhanced employee satisfaction. However, during the payroll bracket, it becomes a challenge to keep track and also manage work hours and attendance of employees. One of the best ways to overcome this problem is to shift your payroll cycle from monthly, weekly, or biweekly to semi-monthly.

Skip Hours of Roadmap Planning - Let Miro AI Build It

Watch how Miro AI transforms your product strategy session outputs into a complete, executable roadmap with timelines, priorities, dependencies, and risk assessments. No more spending hours manually organizing initiatives - let AI turn your vision and objectives into a structured roadmap that your team can execute immediately. Perfect for product managers, strategy teams, and leadership looking to bridge the gap between planning and execution.

Stop Losing 30% Revenue: Try Workstatus for Agency Projects

You crushed the deadline. The client loved the output. Then came the invoice, bringing along the uncomfortable silence. “Why does this cost so much?” “What exactly took 100 hours?” “Why is the profit margin so less than expected?” We call it “the revenue leak zone”. Let’s break down why & where your profits disappear – and how Workstatus fixes it. But how do these improve project profitability for agencies?

Reducing Average Handle Time in Call Centers: Smart Tools for B2B Support Teams

In the world of B2B support, efficiency is everything. Every extra minute an agent spends digging for information or asking a customer to repeat themselves doesn’t just slow down the interaction—it chips away at trust and satisfaction. That’s why Average Handle Time (AHT) remains one of the most closely monitored metrics in customer support. But here’s the catch: reducing AHT isn’t about rushing through calls or cutting customers off.

ServiceNow Alternatives in 2025: Cheaper, Faster, Smarter Options

ServiceNow is a leading IT Service Management (ITSM) platform designed for complex, global organizations. However, its high cost, long implementation timelines, and reliance on consultants often drive companies to seek alternatives. In this guide, we compare the top ServiceNow alternatives, including InvGate Service Management, highlighting features, pricing, pros, and cons so you can choose the right fit. TL;DR Looking for a more practical or cost-effective alternative to ServiceNow?

Expanding Your Team Collaboration Toolbox: Key Drivers of Adoption

Teams are changing. So you need a collaboration toolbox to help teams change in the right way and make the best adjustments at the right time. The reasons teams are changing are COVID-19 and the technological and cultural changes it brought with it. Teams are no longer office-based. They are hybrid or distributed across different sites, making effective collaboration tools more crucial than ever. It’s also not just about the tools you invest in, but the quantity and how you use them.