Teams | Collaboration | Customer Service | Project Management

To your customers, your frontline workers are your brand: the shop assistant who finds the right size, the warehouse lead who ships the order, the home nurse who checks in. They make up about 80% of the global workforce, yet they’ve been left out of the last decade of workplace transformation. While corporate teams have agents, instant customer data and connected systems, the frontline often runs on paper checklists and group texts, without even a corporate email address.

The leaves are turning, and tractor rides aren’t the only thing rolling, new Slack features are too. This month was about less switching, less digging and less manual clean-up. Whether you’re an admin trying to get usage data, a seller trying to keep a CRM record current or a developer building on the Slack MCP server, this drop is about giving you the context that you need right where you already are. This month, we grew a fresh batch of features across AI agents, CRM and mobile.