Objectives and Key Results or OKRs are a popular goal management framework that helps organizations achieve goals by building specific and measurable actions as well as communicating and monitoring progress toward them. Used effectively, an OKR framework can support increased transparency, better decision making, and better engagement with strategy by organizing colleagues and the work they do around achieving a common set of objectives.

Over the past decade, global spending on digital transformation has steadily increased. With the global pandemic and the subsequent shift to remote work and focus on online business, organizations have realized the importance of going digital and presenting a digital interface for both employees and clients. In fact, the total global spending on digital transformation is projected to reach 1.8 trillion US dollars in 2022 and 2.8 trillion USD by 2025.

Helpdesk support software is used by organizations of all sizes to effectively manage support requests from customers. When support teams have access to the right tools, they can elevate customer experiences and inspire retention. Investing in robust helpdesk support software is a no-brainer for your organization. ‍ The question is, what are the best practices for implementing helpdesk support software? Typically, support teams already have firmly established workflows and processes in place.

In the world of IT, it’s common to see the terms CRM and ITSM being thrown around without much explanation of what they are and what they achieve in the grand scheme of things. The truth is that these tools are integral to any company’s success and learning to identify what they are —and most importantly how they work, should clear up any doubts when trying to implement them in day-to-day IT operations.

For many managers, there are two questions on permanent loop within their work: 1. Am I doing enough? 2. How do we make things quicker? When it comes to the first question, it is often a struggle to know when to let go. As a manager's role and responsibilities grow, and as their teams reach new levels of maturity, there is a need to shift focus towards the most important processes, while letting their team take responsibility of some others.

IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

Network engineers are constantly looking for ways to improve the security and efficiency of their IT networks. High latency can affect the user experience and security measures can have costly impacts on the organization. And splitting the organization’s assets into different networks instead of one single large network achieves this. It reduces network collisions and computing demands from the devices and improves efficiency and improves the user experience.

Whatever your organization does, there’s always opportunity for improvement, and sometimes the best way to find them is by checking in on the end users themselves. It’s a tricky thing to accomplish, to be sure, since there are a lot of intangible factors that play into how an employee might be feeling about their experience at any given moment.

Even with advances in security practices and technologies, passwords continue to remain a weak point in an organization’s cyber security strategy. Strong passwords are still an essential part of security strategy for most organizations, and poor password hygiene can make their IT network vulnerable. According to the 2021 Verizon data breach investigation report, shared credentials and poor access management practices were among the top reasons for data breaches all over the globe.

When marketing your product, you work your way towards your end goal of customer success. This is when your customer gets what they want in the way that they wanted it. At its core, when a customer reaches customer success, that means your products have a perceived value. ‍ But how will you be able to know if your customers have found customer success? In this article, we’ll be breaking down the key metrics to track during the stages of your product marketing strategy.