Teams | Collaboration | Customer Service | Project Management

DEM

Digital Experience Monitoring Benefits for IT Featuring Forrester

End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.
Sponsored Post

Supporting Remote Workers During a Pandemic

Working from home is no longer an option but a necessity. Millions of Americans are now part of this "work from home" experiment triggered by Covid-19. There may be no turning back as employees and businesses choose this new emerging model. Remote workers are likely here to stay. According to a Gartner 2020 survey, 82% of business leaders surveyed plan to allow their employees to work remotely for part of the time and half of them intend to allow their employees to work remotely in the future.

How to Ensure Superior End-User Digital Experience in the Age of Work from Anywhere

Digital Experience Monitoring is becoming the norm as the pandemic forces employees to work remotely. Enterprises need to ensure a great end-user digital experience using techniques like Synthetics and Real User Monitoring (RUM). Let Microsoft 365 performance issues not hold you back to transition to a digital remote work future.

Work Anywhere: CloudReady and Service Watch

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.

On-boarding Remote Workers with Service Watch

It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.

How to Monitor Microsoft Teams Audio Video Performance

In this video, we will demonstrate how to deploy an Exoprise Teams AV Sensor to proactively monitor Teams Audio Video performance from any vantage point. You will see how to monitor Teams AV performance issues from throughout the world and remote locations. Track real-time statistics and call quality metrics such as Packet Loss, Jitter, RTT all seen from the perspective of the Teams Client / WebRTC protocol.

How to View Office 365 Service Health in CloudReady?

In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.

How to Monitor Microsoft SharePoint Online Performance

In this video, we’ll cover the basics of getting started with Exoprise CloudReady and how to set up your first sensor to monitor Microsoft 365 SharePoint from your own locations or behind the firewall. You will learn how to quickly install the management client, add a private site, deploy a SharePoint sensor and visualize the data in the CloudReady platform all in under 5 minutes. CloudReady supports deploying private sensors behind your firewall or public sensors in the cloud for synthetic transaction monitoring. Service watch, on the other hand, can be deployed for real user monitoring of remote user issues.
Sponsored Post

Microsoft Teams Optimization for a Remote Workforce

Microsoft Teams is everywhere. Not surprisingly, during the pandemic, the number of daily active users for Teams increased to 75 million in 2020. More and more people are WFH and companies are becoming virtual. Personal meetings are fading now, and Teams poises to become the next best collaboration tool. According to a Riverbed study, 64% of US employees are now working from home because of the Covid pandemic. In turn, Microsoft Teams optimization has become a critical topic for Operations and Network personnel.

Exoprise 2020 Year in Review

2020 is behind us. But we are still reeling under its effects. The disruption at work due to Covid left companies to rethink their IT strategy and focus on digital experience monitoring for their vast remote workforce. However, in these unprecedented times, Exoprise successfully managed to deliver the best monitoring outcomes to its global customers.