Your tech stack might be holding your agency back more than you think. Ryan Pearcy, founder of Digital Transformers and chartered accountant, has helped countless agencies untangle their systems and make smarter, faster decisions. He’s spent nearly 15 years helping service-based businesses clean up their systems, bringing finance, tech, and process together so leaders can make decisions based on reality.
We’ve had a busy and productive month! Our newest report, the team performance report, just got even more powerful. We’ve also improved labor cost data consistency, added a new filter in the task list, and made numerous other usability improvements!
Resource allocation can be tough. Take it from Aava and Bang. The Nordic agency initially used an outdated task management tool to assign projects. But because the tool had no resource planning capabilities, they had to check with each team member and hang up a hand-drawn schedule to plan their projects. After switching to Scoro, the agency now has a real-time view of their team’s availability. So team leads can easily assign work and keep projects on schedule without overworking employees.
As your business scales and your team takes on more clients, you need to adapt your resource planning methods. Why? Because the approach that helped you manage one project won’t be as effective when juggling 10 or 100. With a system that supports resource planning for multiple projects, you can thoughtfully assign people, tools, and budgets—without worrying about overwork, project delays, or cost overruns. And still keep your margins up.
Workload management is the process of assigning projects and tasks across your team based on capacity, skills, and priorities. The goal is to maximize team members’ billable availability and experience levels, keeping them in a 70-80% utilization range. If you give team members too much work, they’re prone to burnout and making mistakes while rushing to meet deadlines. And underutilized staff become disengaged and represent lost opportunities to bring in revenue.
Revenue per employee (RPE) is the net average revenue your employees generate. Net refers to revenue minus pass-through costs, like supplier bills and software licenses. This metric tells you if your employees create enough revenue to cover: Agencies and consultancies track this metric because it offers insight into.
Whether you run a marketing, digital, creative, or advertising agency, the right tech stack can help you streamline operations, improve efficiency, and boost profitability. To help you build the ideal tech stack for your team, we rounded up our favorite agency tools for everything from work management to marketing automation to appointment scheduling. Here are our top picks.
Most agencies add value far beyond execution. They develop methodologies, frameworks, and strategic thinking that help clients make better decisions. But too often, they give that thinking away for free. Only to compete on price when it’s time for execution. Max Traylor has spent years helping agencies break this cycle. He’s an expert in packaging and selling strategy, helping agencies move from order takers to trusted advisors. In this episode, Max shares how to stop the race to the bottom and start getting paid for what you know, not just what you do.
This month, we’re focusing on work management improvements. We’ve improved the visibility of time off in the Planner, added week date tooltips in the Booking tool, and more. These changes may be subtle, but they’ll help you work smarter every day!