In late 2019, Wake Forest University (WFU) was faced with a problem. The company providing their service management platform wanted to start charging an additional $30,000 year for new servers. The director of the Physical Security Technology and Deacon One Card office (PSTDOC) decided that perhaps now was a good time to find a new solution and asked administrator David Cowan to head up the search.
Let’s take a look at Automation. Automation reduces workload, improves efficiency, and decreases costs. With the right service management solution like Vivantio, you can manage complex workflows and automate recurring processes within your business, removing the need for manual resources. Many tasks can be automated, from finance and HR management to project management, team collaboration and reporting. Watch the video to learn more.
Self-service offers customers a great opportunity to interact with your service teams in a way that works best for them. And self-service portals offer customers access to information with a click of button and has shown to streamline business practices, improve service efficiency and (even better) increase customer satisfaction. But sometimes users need help in determining where to go or what to do inside their SSP especially when it comes to logging tickets.
Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.
Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Winter Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.
It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?
