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IT Service Delivery: Enhancing Efficiency and Customer Satisfaction

Feb 15, 2024 By Vivantio Press In Vivantio
Businesses rely heavily on IT systems to drive efficiency and deliver exceptional customer experiences. That’s where IT service delivery comes into play. The IT service delivery framework encompasses a range of processes and practices that ensure the smooth and effective delivery of IT services to internal and external customers. Why does this matter to businesses?
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Vivantio

Vivantio's Double Triumph in G2's 2024 Best of Software Awards

Feb 13, 2024 By Vivantio Press In Vivantio
Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.
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The Value of Service and Support #servicemanagement #customerexperience #support #b2b #saas #value

Feb 8, 2024 By Vivantio In Vivantio
Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.
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Vivantio

What is an ITSM Ticketing Solution: Streamlining Support

Feb 7, 2024 By Vivantio Press In Vivantio
If you work in an organization with a vast customer base or intricate support operations, you know the critical role an IT service management (ITSM) ticketing tool plays. This intuitive system goes beyond mere automation, becoming the backbone of your support efforts ultimately benefiting the end-users.
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Vivantio

Basic Understanding of ITIL

Feb 1, 2024 By Vivantio Press In Vivantio
If you work in the technology industry, you may have heard about ITIL, or Information Technology Infrastructure Library. ITIL is a set of practices for IT service management that helps organizations align their IT services with business objectives. In this section, we will provide you with a basic understanding of ITIL, its importance, and the benefits of obtaining ITIL certifications.
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Vivantio

SLA Compliance: Meeting Service Level Agreements with Precision

Jan 30, 2024 By Vivantio Press In Vivantio
If you are a service provider, you know how important it is to meet Service Level Agreements (SLAs) consistently. Customers expect you to deliver the services you promised with precision, on time, and of the highest quality. That’s why SLA compliance is critical for your business to succeed and meet customer expectations.
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