Building belonging in a hybrid workforce ft. Jim O'Gorman, CPO of Included Health

In this episode, we sit down with Jim O’Gorman, Chief People Officer at Included Health. With a workforce that spans clinicians, hourly care advocates, engineers, and corporate teams, Jim shares how his organization is rethinking connection and community in a complex, hybrid environment.

Together with Simpplr’s Chief People Officer, Miriam Connaughton, they explore why belonging is critical to business success, how to move beyond outdated culture playbooks, and what it takes to build genuine connection at scale.

They also dig into how leaders can foster psychological safety, encourage organic connection, and strike the right balance between virtual tools and in-person experiences. What emerges is a clear message: Belonging isn’t defined by where work happens but by how supported and connected people feel.

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