Download the free service desk SOP template here: https://hubs.ly/Q02KN1f20 and implement it with InvGate Service Desk 30-day free trial: https://hubs.ly/Q02KN0gZ0

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users.

Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction.

See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

Key moments:
00:00:00 Introduction
00:01:02 3 ways to build SOPs into a service desk
00:01:30 Creating checklists and subtasks
00:02:00 Automating checklists and subtasks
00:04:08 Using workflows for SOPs
00:07:11 Building SOPs into knowledge articles
00:08:08 Conclusion

You can find more information on InvGate Service Desk here: https://bit.ly/3GulGPo.

And don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate.

#standardoperatingprocedure #sop #servicedesk #helpdesk #itsupport #invgateservicedesk