How to Use AI in Customer Messaging Workflows
See how AI can use customer context to personalize messages, route users through different paths, and generate structured outputs for downstream workflow steps.
In this demo, we show how to add an AI step to a customer messaging workflow, use profile and event data as context, define the expected output, test the response, and use the result to personalize what happens next.
What you’ll see:
- How to add AI to a messaging workflow
- How to use customer and event data as context
- How to define structured AI output
- How to route users based on AI-generated values
- How to inspect the prompt, response, model, and token usage
Read the full post:
https://www.courier.com/blog/turn-customer-context-into-personalized-messaging-with-ai
Learn more:
https://www.courier.com