Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens.

Single Contact ID: docs.rocket.chat/docs/single-contact-identity
VerifyChat App: docs.rocket.chat/docs/verify-chat-app
Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center

Background Music: www.bluetreeaudio.com