What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
April 2018
What's Good: Skills Based Routing in Zendesk Chat
With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.
What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
How live chat helps businesses and consumers
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.